This is full time, direct only. This role may work fully remote in a client approved U.S. state including NY, CA, CO, CT, DE, FL, GA, IL, MD, MA, NJ, NC, OR, TX, VA, WA and Washington DC.
We are seeking a Cloud Application Engineer who will provide support for the client’s messaging, cloud, identity, and infrastructure environments under the guidance of senior engineers. The successful candidate will assist with maintaining, monitoring, and troubleshooting Microsoft Exchange Server and Exchange Online, Microsoft Azure, Microsoft Entra ID, Microsoft 365, mobile device management platforms, and related enterprise services.
Key Responsibilities
- Assist with the day-to-day administration and monitoring of on-premises Microsoft Exchange Server and Exchange Online in a hybrid environment, including mailboxes, distribution groups, mail flow, and connectors.
- Monitor and troubleshoot global address list synchronization across the client’s directory environments.
- Support the configuration, monitoring, and troubleshooting of Cisco IronPort and Abnormal Security email-protection platforms, including mail-flow policies, content filtering, quarantine management, and phishing mitigation.
- Assist with administration of Litera Metadact, including server configuration, policy updates, and end-user issue resolution.
- Support the client’s LISTSERV platform, including list creation, subscriber management, and mail-delivery troubleshooting.
- Assist senior engineers with the configuration and monitoring of Microsoft Azure resources, Microsoft Entra ID, single sign-on integrations, Conditional Access policies, and Microsoft Authenticator multifactor authentication.
- Provide administration and support for Microsoft 365 applications and services, including OneDrive, Bookings, Loop, Project, Visio, OneNote, and Microsoft 365 Copilot.
- Assist with enrollment, configuration, compliance policies, application assignments, and troubleshooting for devices managed through Microsoft Intune and Workspace ONE (AirWatch).
- Assist with user provisioning, configuration, and support for enterprise SaaS platforms, including Zoom, Webex, Box, DocuSign, Adobe Admin Console, Adobe Sign, and client-approved AI tools.
- Monitor system health, mail queues, and service alerts across messaging and cloud infrastructure; document and escalate incidents as appropriate.
- Perform routine maintenance, including patching, certificate renewals, backup verification, and log review.
- Assist with troubleshooting mail-delivery issues involving SPF, DKIM, DMARC, routing, and connector configurations.
- Participate in the planning, testing, and execution of Exchange hybrid, Azure, and messaging-infrastructure projects, upgrades, and migrations.
- Provide Tier 2/3 support for messaging and infrastructure tickets escalated from the Service Desk, ensuring timely resolution and clear communication.
- Support change-management processes by testing and validating changes before production deployment.
- Create and maintain accurate technical documentation, configuration records, support procedures, and knowledge-based articles.
- Stay current on vendor updates, patches, and best practices for supported platforms.
- Ensure infrastructure changes comply with client change-control, cybersecurity, and documentation standards.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field, plus relevant experience in systems administration, cloud infrastructure, or messaging administration.
- Foundational knowledge of Microsoft Exchange Server and/or Exchange Online, including mailboxes, distribution groups, mail flow, transport rules, and hybrid environments.
- Working knowledge of Microsoft Azure fundamentals and Microsoft Entra ID concepts, including single sign-on, Conditional Access, and multifactor authentication.
- Familiarity with Microsoft 365 administration and applications, including OneDrive, Bookings, Loop, Project, Visio, OneNote, and Microsoft 365 Copilot.
- Basic understanding of Microsoft Intune and/or Workspace ONE (AirWatch), including device enrollment, compliance policies, mobile application management, and support for iOS and Android devices.
- Familiarity with email-security concepts, including spam filtering, phishing mitigation, and email gateways such as Cisco IronPort.
- Exposure to Litera Metadact, LISTSERV, enterprise SaaS platforms, or collaboration tools such as Zoom, Webex, Box, DocuSign, and Adobe Sign is preferred.
- Basic knowledge of DNS and email-authentication standards, including SPF, DKIM, and DMARC.
- Basic PowerShell scripting skills for automation and troubleshooting are preferred.
- Familiarity with Windows Server and hybrid on-premises/cloud infrastructure concepts.
- Ability to troubleshoot technical issues using logs, monitoring tools, error messages, and other diagnostic information.
- Proficiency with Microsoft 365 applications, particularly Outlook, Teams, Excel, and Word.
- Understanding of user access controls, authentication, authorization, and change-management practices.
- Strong analytical, organizational, problem-solving, and customer-service skills.
- Excellent written and verbal communication skills, with the ability to document technical information clearly.
- Ability to manage multiple priorities, work effectively with senior engineers and cross-functional teams, and independently learn new technologies.
Relevant Microsoft certifications, such as AZ-900, MS-900, or MD-102, are a plus.
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