Amazon Connect Voice architect - Delviom LLC - Plano, TX, US | Dice.com

Delviom LLC

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Amazon Connect Voice architect

Plano, TX, US • Posted 2 days ago • Updated 2 days ago

Contract W2

On-site

Depends on Experience

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Job Details

Skills

Amazon Connect
Architect
AWS

Summary

Amazon Connect Voice architect

Plano, TX(Onsite)

6+ months contract

Primary Responsibilities and Skills:

Design and implement scalable contact center solutions using Amazon Connect and AWS services.

Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.

Develop and optimize contact flows, IVR, and call routing strategies.

Integrate Amazon Connect with AWS services and automate workflows using Python .

Build and maintain real-time audio/video solutions with WebRTC for web.

Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.

Ensure security and compliance with AWS best practices and regulatory standards.

Conduct interoperability testing, quality assurance, and performance optimization.

Integrate contact center platforms with ServiceNow CRM for seamless workflow.

Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.

Monitor and analyze metrics, reports, and dashboards to improve operations.

Create technical documentation and architectural diagrams.

Train and support stakeholders on system usage and best practices.

Collaborate with IT, operations, and business teams to deliver effective solutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10448332
Position Id: UC120225
Posted 2 days ago

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Plano, Texas

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Today

Job description:-Job Title: Amazon Connect Engineer Location : Plano, TX Design, implement, and support cloud-based contact center solutions using Amazon Connect and AWS services. Develop and maintain infrastructure as code using Terraform for automated cloud resource provisioning. Build, deploy, and optimize applications and integrations using Python (or Java) within the AWS ecosystem. Engineer and manage Amazon Connect environments, including configuration of IAM, Lex, Lambda, KMS, S3, and Ki

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Contract

BASED ON EXPERIENCE

Amazon Connect Developer/ Architect

Plano, Texas

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Today

Role: Amazon Connect Developer/ Architect Location: Plano, TX Design and implement scalable contact center solutions using Amazon Connect and AWS services. Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems. Develop and optimize contact flows, IVR, and call routing strategies. Integrate Amazon Connect with AWS services and automate workflows using Python . Build and maintain real-time audio/video solutions with WebRTC for web. Manage SIP trunking, DID, and Toll-Free Number

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Third Party, Contract

Depends on Experience

Need - Senior Amazon Connect Consultant (Voice Connect) - Remote

Remote

•

24d ago

Job Title: Senior Amazon Connect Consultant (Voice Connect) Location: Remote Duration: Long Term Contract Summary Description of Position:System Management: Oversee the administration, configuration, and maintenance of Amazon Connect instances. Ensure system reliability, scalability, and efficiency.Problem Solving: Identify, diagnose, and resolve technical issues, including network, integration, and application problems.Continuous Improvement: Propose and implement system enhancements, including

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Third Party, Contract

$80 - $85

AWS Connect Architect (USAN)

Remote

•

17d ago

As a USAN Architect, you will design scalable, secure, and innovative CCaaS solutions using Amazon Connect, Lex, and USAN s SaaS accelerators. You ll lead technical discovery, create solution architectures, and support pre-sales engagements to drive customer success in contact center transformations. Lead technical discovery sessions, POCs, workshops, and solution presentationsArchitect omnichannel contact center solutions using Amazon Connect, and USAN toolkitsCreate technical proposals, RFP re

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Contract

Depends on Experience

Amazon Connect Voice architect

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