This consultant will be responsible for implementing Customer Salesforce solutions.
Key responsibilities include, but are not limited to:
• Building and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC to automate business process and case management processes.
• Creating flows, and Apex classes, and automation to support agency needs
• Maintaining technical design documentation, deployment scripts, and configuration guides.
• Adhering to data privacy, access controls, and CoE guardrails.
• Integrating Salesforce with other business applications using REST/SOAP APIs, Named Credentials, and middleware (MuleSoft and other API & integration platforms).
• Handling complex logic and integrations to address agency specific use cases (e.g. eligibility, payments)
• Writing and maintaining unit tests, performing peer reviews, and supporting UAT.
• Participating in CI/CD pipelines and sandbox management.
• Working closely with architects, business analysts, project managers, and testers to deliver reusable and scalable components to meet agency requirements.
• Assisting with production troubleshooting, enhancements, and maintenance activities post deployment.
• Maintaining, enhancing and refactoring solutions as new requirements or compliance mandates emerge.
• Providing an integrated CTI solution using HSCC’s existing Verizon Virtual Contact Center (VCC) application. Implementing an integrated secure access solution via NYS’ Enterprise Single Sign On (SSO) solution.
• Implementing capabilities to support new workflows.
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