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Field PLC Customer Support Manager

Baltimore, MD, US • Posted 1 hour ago • Updated 1 hour ago

Contract Independent

On-site

USD $95,000.00 - 120,000.00 per year

Judge Group, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Facing
Field Service
Real-time
Conflict Resolution
Problem Solving
Customer Support
Programmable Logic Controller
Mechanical Engineering
Siemens
Allen-Bradley
Startups
Continuous Improvement
Supervision
Sales
Mechanical Troubleshooting
Communication
Technical Support
Collaboration
Leadership
Privacy
Marketing

Summary

Location: Baltimore, MD
Salary: $95,000.00 USD Annually - $120,000.00 USD Annually
Description:
PLC Support Manager -

PLC Support Manager will support customers using our industrial machinery. This role is hands-on, customer-facing, and serves as the primary technical contact for troubleshooting PLC, mechanical, and equipment performance issues. You'll also provide light leadership for a small team of field service technicians. This is a local, non-traveling role focused on real-time problem solving.

What You'll Do

Lead customer support for machinery issues via phone/email
Troubleshoot PLC and mechanical problems (Siemens/Allen-Bradley preferred)
Schedule and coordinate field technicians for service calls and startups
Guide customers through fixes to reduce downtime
Document issues and trends for continuous improvement
Provide light supervision for a team of three service techs
Collaborate with engineering, operations, and sales to resolve issues and share field insights

What You Bring

Technical background in industrial machinery, automation, PLCs, and mechanical troubleshooting
Strong communication skills with non-technical customers
Experience in technical support or service coordination
Basic leadership experience preferred
Strong organization and follow-up skills

#JDP

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1130628
Posted 1 hour ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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