ServiceNow Architect

Remote • Posted 4 hours ago • Updated 4 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow
  • ITSM implementation
  • Virtual Agent development
  • REST API

Summary

Role – ServiceNow Architect – ITSM, ITOM & HRSD

Location: Remote

Duration: 6+ Months

Job Summary

We are looking for a hands-on ServiceNow Technical Architect with strong expertise in ITSM and Virtual Agent (VA) to design and deliver scalable automation solutions.

The role requires deep involvement in solution design, development oversight, and integration architecture, with a strong focus on self-service, chatbot automation, and ITSM workflow orchestration.

Required Skills & Qualifications

Experience

  • 8+ years in ServiceNow
  • Strong hands-on experience in:
    • ITSM implementation
    • Virtual Agent development and deployment

Technical Skills (Mandatory)

  • ServiceNow ITSM (Incident, Request, SLA)
  • ServiceNow Virtual Agent:
    • Topic design
    • Conversational flows
    • Backend orchestration
  • Glide API (JavaScript)
  • Flow Designer & Integration Hub
  • REST API integrations

Architecture Expertise

  • End-to-end solution design for chatbot-driven automation
  • Integration architecture across enterprise systems
  • Understanding of ITSM lifecycle + automation

Certifications (Mandatory & Preferred)

Mandatory:

  • ServiceNow CSA
  • ServiceNow CIS (ITSM or any relevant module)

Preferred:

  • ServiceNow CAD
  • ServiceNow CTA
  • ITIL v4

Nice to Have

  • Experience with:
    • Predictive Intelligence (classification/routing)
    • AI-driven knowledge integration
    • Microsoft Teams / external channel integration
  • Knowledge of:
    • Conversation analytics
    • Chatbot containment optimization
    • Multi-channel support architecture
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prutx001
  • Position Id: 9015174
  • Posted 4 hours ago
Contact the job poster
SS

Sai Sree Kuncha

Recruiter @ Prudent Technologies and Consulting
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