Sr. Director, Business Operations Effectiveness Leader Reporting to the Head of Business Operations Effectiveness, the Business Operations Effectiveness Senior Director serves as a strategic advisor and subject matter expert, engaging with senior executives to advance enterprise-wide operational excellence, AI operationalization, digital transformation, and sustainable growth through innovative process improvements and strategic initiatives. This position offers an exceptional opportunity to drive transformational change at an enterprise level while partnering with senior leadership to shape the future of our organization.
Key Responsibilities and Duties- Provide strategic guidance and expertise to advance Business Operations Effectiveness initiatives across multiple functional areas
- Contribute to fostering a culture of innovation and continuous improvement through collaborative problem-solving and knowledge sharing
- Build and maintain strong working relationships with senior leaders and executives, supporting enterprise-wide transformation initiatives that deliver measurable business value
- Develop and implement performance metrics and analytics frameworks to measure and communicate business impact
- Support the development and execution of operational excellence strategies that align with the organization's long-term objectives
- Design and implement governance frameworks and operating models that accelerate decision-making and drive operational efficiency across the enterprise
- Lead high-impact transformation initiatives, ensuring effective execution and maximizing return on investment
- Champion the adoption of emerging technologies, including AI and automation, to deliver business transformation and competitive advantage
- Collaborate with third-party vendors to ensure alignment on priorities and maximize impact and value delivery
- Lead or participate in internal enterprise initiatives (Culture Teams, business resource groups)
WHAT SUCCESS LOOKS LIKE:
- Establish yourself as a trusted advisor and subject matter expert within the Business Operations Effectiveness function, recognized for delivering strategic value to the business
- Successfully drive the adoption of next-generation technologies (particularly AI) and operating models across the enterprise to achieve annual transformation/budgetary targets
- Create sustainable frameworks for measuring and scaling operational excellence initiatives Develop and share compelling stories about how the solutions implemented strengthen how TIAA operates, reduce bureaucracy, and impact TIAA's stakeholders and participant
REQUIRED QUALIFICATIONS:- 8+ years of progressive experience in business operations, strategy consulting, and/or transformation leadership roles
PREFERRED QUALIFICATIONS:- Demonstrated experience successfully navigating complex, cross-matrixed organizations through strategic relationship building and influence without authority, consistently advancing enterprise-wide initiatives by aligning diverse stakeholders across business units, functions, and geographies to achieve transformational outcomes
- Proven track record of contributing to or leading large-scale transformation initiatives at Fortune 500 companies
- Expertise in operational excellence methodologies (Lean Six Sigma, Design Thinking, Agile)
- Strong business acumen with demonstrated ability to translate strategic vision into executable plans
- Executive presence with outstanding communication and influence skills when engaging with senior leaders
- Advanced degree (MBA or equivalent)
- Deep understanding of financial services industry and regulatory environment
- Experience working within Centers of Excellence or supporting enterprise-wide transformation program
Related Skills
Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning
Anticipated Posting End Date:2026-03-25
Base Pay Range: $191,400/yr - $259,100/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our .
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