Agile Coach

• Posted 60+ days ago • Updated 28 days ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Agile Coaching
  • Leadership
  • Coaching
  • Kanban
  • Continuous Improvement
  • Delivery Management
  • Sprint
  • Cloud Computing
  • Point Of Sale
  • Incident Management
  • Reporting
  • Dashboard
  • Streaming
  • Acceptance Testing
  • Management
  • Communication
  • Customer Relationship Management (CRM)
  • Salesforce.com
  • Adobe
  • Dynamics
  • Facilitation
  • Conflict Resolution
  • Retail
  • Scrum
  • PSM
  • SAFE
  • Statistical Process Control
  • Agile Management
  • JIRA
  • Confluence
  • Microsoft Azure
  • DevOps
  • Agile
  • Control Flow Diagram
  • Computational Fluid Dynamics
  • MBA
  • English
  • Fluency
  • French
  • Collaboration

Summary

Agile Coach & Scrum Master - Retail CRM Delivery Context
Mission Context

Support our client's retail CRM transformation and global rollout. The role blends Agile coaching with operational delivery management to ensure program streams meet milestones and governance standards.
Key Capabilities
  • Agile Leadership: Coaching teams and stakeholders on Scrum, SAFe, and Kanban; driving maturity uplift and continuous improvement.
  • Delivery Management: Facilitation of ceremonies, backlog refinement, dependency resolution, and sprint predictability tracking.
  • Retail CRM Expertise: Hands-on experience with Salesforce Commerce Cloud, ServiceCloud, MarketingCloud, and POS integration.
  • Governance & Reporting: Risk/issue management, milestone tracking, and transparent reporting using Jira/Confluence dashboards.
  • Change Enablement: Aligning IT and business streams, supporting UAT coordination, and managing stakeholder communication.
Profile
  • Proven track record in Agile delivery for CRM programs (Salesforce, Adobe Commerce, Dynamics).
  • Strong facilitation and conflict-resolution skills; pragmatic and operational mindset.
  • Comfortable working in distributed, multi-time-zone environments with retail stakeholders.
Qualifications
  • Certifications: Professional Scrum Master (PSM I/CSM), SAFe Agilist or SPC, Agile Project Management.
  • Tools: Jira, Confluence, Azure DevOps; experience with Agile metrics (burndown, CFD, throughput).
  • Education: Engineering or IT background; MBA or equivalent is a plus.
  • Languages: English fluent; French desirable for global coordination.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 23627890
  • Posted 30+ days ago
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