Community Manager

Role: Community Manager

Location: Remote (EST hours)

Duration: Fulltime Permanent

Responsibilities:

• Community Engagement: Monitor, moderate, and actively engage with the Workspace Studio user community across designated channels (e.g., Google Chat spaces, Discord server, potential future forums). Foster a welcoming, inclusive, and collaborative environment.
• Escalation Management: Identify and escalate complex issues, bugs, and feature requests to the appropriate internal product, engineering, or support teams. Track escalations to ensure resolution.
• Feedback Synthesis: Gather, synthesize, and report on community feedback, trends, sentiment, and pain points to inform product development, documentation, and support strategies.
• Reporting: Prepare and deliver regular (e.g., weekly) reports on community health, key discussion topics, user sentiment, and engagement metrics.
• Content Collaboration: Partner with Marketing, Product, Developer Relations, and Technical Writing teams to help create, curate, and distribute engaging content such as best practices, tips & tricks, use case examples, and product updates.
• Advocacy: Serve as a voice of the community internally, championing user needs and perspectives. Conversely, represent Workspace Studio authentically to the community.
• Community Guidelines: Uphold and enforce community guidelines to ensure respectful and productive interactions.
• Relationship Building: Identify and build relationships with key community members, power users, and advocates.
• Event Support: Assist in promoting and supporting community-focused events, such as webinars, AMAs, or feedback sessions.

Minimum Qualifications:

• Proven experience in community management, social media management, or a similar role, preferably in a tech or SaaS environment.
• Strong project management skills, with the ability to handle multiple projects simultaneously.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience using community platforms such as Discord, Google Chat, forums, etc.
• Strong interpersonal skills and ability to build rapport with community members.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Proactive problem-solver with a user-focused mindset.

Preferred Qualifications:

• Familiarity with Google Workspace products.
• Understanding of automation concepts, AI, or workflow tools.
• Experience working with developer or technical communities.
• Experience with community analytics and reporting.
• Familiarity with support ticket systems or bug tracking tools (e.g., Buganizer).
• Experience creating engaging content for technical or business audiences.