Advanced Troubleshooting Engineer

job summary:

The Advanced Resolution Engineer is a 100% remote, high-impact role focused exclusively on deep-dive troubleshooting and fault domain isolation across a global enterprise environment. Rather than implementing fixes, you will leverage a technology-agnostic approach and enterprise observability tools like Splunk, Dynatrace, ExtraHop, and Wireshark to identify the root cause of complex technical issues. This position requires a strong technical background, particularly in networking and TCP/IP, as you will be responsible for performing packet captures and log analysis to support the entire firm. You will work a standard eight-hour day within your own time zone while participating in a weekly on-call rotation to ensure consistent command center coverage.

location: Telecommute

job type: Contract to Perm

salary: $60 - 70 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

As an Advanced Resolution Engineer, you will help drive complex technical troubleshooting efforts in a command center setting by leveraging observability tools such as Extrahop, Dynatrace, Splunk, and Wireshark. This role combines technical expertise along with a fact-based data-driven troubleshooting approach to quickly find the fault domain of complex issues that may span multiple technology stacks. Must have excellent communication abilities to work with peers and convey complex information and solutions to others. Must have curious nature with desire to solve problems and gain personal satisfaction from solving those problems

What you'll do:

- Provide in-depth technical troubleshooting and analysis of complex issues across a large global enterprise environment

- Collaborate with peers and other technology experts across the firm

- Work with a client first attitude with the ability to work well under high pressure and stressful situations to deliver outstanding customer service

- Participate in an on-call rotation as needed

qualifications:

Experience you'll need to have:

- 6+ years of experience in an enterprise systems and/or networking role

- 4+ years of troubleshooting complex systems at an enterprise level

- 3+ years experience with observability tools such as Extrahop, Dynatrace, Splunk, and Wireshark

- Full understanding of IP, TCP, and UDP

- Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Attributes required:

- Logical problem-solving ability

- Desire to dig deep into highly complex problem solving

- Satisfaction from solving problems

- Curious nature about how things work AND why they work

- Desire to continue learning about all different types of technologies

- Ability to collaborate with peers across technologies (network, server, database, application, cloud)

- Ability to mentor and train others in Analysis & Troubleshooting

Experience that would be great to have:

- Experience with scripting languages like Python or PowerShell

- Wireshark Certified Analyst Certification (WCA)

- Worldwide Certified Network Analyst (WCNA)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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