ICS Global Soft, Inc.
ICS Global Soft, Inc.

IT Support Specialist Senior Level (PC, Mac & Manufacturing Systems) at Temple , Texas (Day1 Onsite)

Temple, TX, US • Posted 6 days ago • Updated 10 hours ago
Contract Independent
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • PC
  • Mac & Manufacturing Systems
  • mobile devices (iOS and Android)
  • MDM

Summary

Hello,

Hope you are doing well.

This is Ram from ICS Global Soft. Kindly find the below job description and let me know your availability

Job Title: IT Support Specialist Senior Level (PC, Mac & Manufacturing Systems)

Location: Tempo, Texas (Day1 Onsite)

Duration: Long-term

KEY RESPONSIBILITIES

  • Install and configure computers (PC and Mac), printers, monitors, scanners, and related hardware with wired and wireless network connectivity.
  • Perform OS and application installations, upgrades, and configurations.
  • Diagnose and resolve complex hardware, software, and network issues, including production manufacturing systems and peripheral equipment.
  • Provide remote, phone, and in-person support across all levels of the organization.
  • Participate in an after-hours support rotation for manufacturing production environments.
  • Administer and support mobile devices (iOS and Android), including basic cellular troubleshooting and MDM platforms.
  • Document troubleshooting steps, create and update knowledge base articles, and ensure accuracy of service desk tickets.
  • Train and assist end users on best practices, business applications, and IT processes.
  • Act as a subject matter expert and technical advisor on IT equipment and systems.
  • Lead and coordinate special IT projects and cross-functional initiatives.
  • Conduct root cause analysis and recommend improvements to reduce recurring issues.
  • Research emerging technologies and make recommendations for procurement and deployment.
  • Maintain a strong understanding of current IT trends, tools, and best practices.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90962964
  • Position Id: 8946187
  • Posted 6 days ago
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