Business Systems Analyst

Job#: 3051299

Job Description:
Oil & Gas client
Business Systems Analyst (BSA)

Remote

Position Summary

We are seeking a highly motivated Business Systems Analyst (BSA) to support the delivery and enhancement of a strategic Freight as a Service (FaaS) platform built on the Microsoft .NET technology stack. This individual will serve as the liaison between business stakeholders and technology teams, ensuring business needs are translated into clear, actionable requirements and prioritized work plans.

The BSA will work closely with product owners, operations teams, freight and logistics stakeholders, software developers, QA teams, and project leadership to define solutions, manage requirements, coordinate delivery activities, and support the successful execution of FaaS initiatives.
Key Responsibilities
Business Analysis & Requirements Management

• Partner with business stakeholders to understand operational processes, challenges, and business objectives related to Freight as a Service offerings.
• Facilitate requirements-gathering sessions, workshops, interviews, and process reviews.
• Elicit, analyze, document, validate, and manage functional and non-functional requirements.
• Develop business requirements documents (BRDs), functional requirements documents (FRDs), user stories, use cases, process maps, and workflow diagrams.
• Translate business requirements into detailed specifications for .NET development teams.
• Ensure requirements are prioritized, traceable, and aligned with business goals.

Stakeholder Engagement

• Act as the primary liaison between business users, product owners, and technical teams.
• Facilitate ongoing communication and ensure stakeholder alignment throughout the project lifecycle.
• Present solution options, impacts, and recommendations to business leadership.
• Manage stakeholder expectations and communicate project status, risks, and dependencies.

Work Planning & Delivery Coordination

• Collaborate with project managers, product owners, and development teams to support roadmap planning and release scheduling.
• Create and maintain project backlogs, work plans, requirement priorities, and delivery milestones.
• Coordinate activities across development, QA, infrastructure, and business teams.
• Monitor progress against planned deliverables and escalate risks or roadblocks when necessary.
• Support Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.

Process Improvement & Solution Design

• Analyze current-state freight and logistics processes and identify opportunities for efficiency improvements.
• Assist in defining future-state business processes and solution workflows.
• Evaluate impacts of new features, integrations, and system enhancements.
• Support business process standardization and continuous improvement initiatives.

Testing & Implementation Support

• Develop test scenarios and support User Acceptance Testing (UAT).
• Coordinate defect triage and business validation activities.
• Assist with implementation planning, training, and change management activities.
• Support post-deployment validation and production issue resolution.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Logistics, Supply Chain, or a related field.
• 5+ years of experience as a Business Systems Analyst, Business Analyst, or related role.
• Experience working with custom-developed applications, preferably within a Microsoft .NET environment.
• Strong experience gathering, documenting, and managing business and technical requirements.
• Experience supporting Agile and/or Scrum delivery methodologies.
• Strong understanding of SDLC processes and software development practices.
• Excellent analytical, problem-solving, facilitation, and communication skills.
• Experience using tools such as Azure DevOps, Jira, Confluence, Visio, Microsoft Teams, and Microsoft Office Suite.

Preferred Qualifications

• Experience supporting transportation, logistics, freight management, supply chain, or Freight as a Service platforms.
• Knowledge of freight operations, carrier management, shipment lifecycle management, rate management, transportation planning, or customer freight portals.
• Experience working with APIs, system integrations, and data exchange processes.
• Familiarity with Microsoft Azure and cloud-based application architectures.
• Experience with SQL and data analysis tools.
• CBAP, CCBA, PMI-PBA, or Scrum certifications are a plus.

Key Competencies

• Requirements Elicitation & Documentation
• Business Process Analysis
• Work Planning & Prioritization
• Stakeholder Management
• Agile Delivery Support
• Cross-Functional Coordination
• Risk & Dependency Management
• Problem Solving & Critical Thinking
• Communication & Facilitation
• Freight & Logistics Business Acumen

Expected Outcomes

• Well-defined and traceable business requirements.
• Effective coordination between business and technology teams.
• Improved delivery predictability through proactive planning and dependency management.
• Successful implementation of FaaS capabilities that align with business objectives.
• Increased operational efficiency and stakeholder satisfaction across freight initiatives.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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