Job description:
Key Responsibilities
Lead endtoend ServiceNow SPM transformation and implementation programs for enterprise customers
Own delivery governance scope schedules milestones budget and quality metrics
Collaborate with business stakeholders to define portfolio project demand and resource management processes
Drive solution planning and execution across ServiceNow SPM modules including PPM Demand Management Resource Management and Agile frameworks
Provide strategic guidance and roadmap recommendations aligned with client business objectives
Manage onsiteoffshore delivery teams and ensure adherence to delivery commitments
Facilitate executive steering committee meetings governance reviews and status reporting
Identify project risks dependencies and mitigation strategies proactively
Ensure compliance with ServiceNow best practices development standards and platform governance
Coordinate with architects developers business analysts and testing teams for successful release execution
Support presales estimation solution planning and proposal activities when required
Establish strong relationships with client leadership and key business sponsors
Qualifications Certifications
Bachelors degree in Engineering Computer Science Information Systems or related discipline
ServiceNow Certified Implementation Specialist Strategic Portfolio Management Preferred
ServiceNow Certified System Administrator CSA
PMP PRINCE2 Certification Preferred
SAFe Agilist Certification Desired
NicetoHave Skills
Digital Transformation Programs
Financial Planning Portfolio Governance
Executive Dashboarding Reporting
Multivendor Program Management
Enterprise PMO Experience
Skills
Mandatory Skills : ServiceNow-SPM
ServiceNow Strategic Portfolio Management SPM
Project Portfolio Management PPM
Demand Management
Resource Management
Agile Development Delivery
Program Portfolio Governance
ServiceNow Platform Delivery
Stakeholder Executive Management
SDLC Agile Methodologies
Risk Issue Management
Secondary Skills GoodtoHave
ITSM
APM Application Portfolio Management
Enterprise Agile Planning EAP
IntegrationHub
Performance Analytics
CMDB
SAFe Agile
Cloud Platforms AzureAWS
