Job Title: Process / Business Analyst – Healthcare Provider
Location: Remote (USA in EST time Zeon)
Years of Experience Required: Minimum 8+ years; no strict maximum,
Domain/Industry: Healthcare (Payer / Provider Operations)
Must Have Skills (Current Project):
- Strong experience as a Business Analyst / Process Analyst
- Healthcare payer/provider domain expertise
- Experience with provider onboarding, credentialing, or network management workflows
- Process mapping and documentation (AS-IS / TO-BE workflows)
- Experience capturing business rules, exceptions, and dependencies
- Strong stakeholder communication and workshop facilitation skills
- Experience working with automation/RPA projects (UiPath Mandtory)
- Familiarity with healthcare Payer systems such as FACETS or similar
- Experience with tools like MS Visio, Miro, Jira, Confluence, or BPM tools
- Knowledge of Medicare / Medicaid processes
Roles & Responsibilities (Concise & Impactful):
- Lead discovery sessions with stakeholders to understand provider operations workflows
- Analyze and document AS-IS and TO-BE processes across provider onboarding, credentialing, and network management
- Identify process gaps, inefficiencies, exceptions, and automation opportunities
- Translate business requirements into clear functional specs for RPA/automation teams (UiPath)
- Collaborate with cross-functional teams (business, tech, operations) to drive process improvements
- Support UAT, validation, and deployment of automated solutions
- Ensure accurate documentation of business rules, dependencies, and compliance requirements (Medicare/Medicaid)
What we are looking for:
A strong Healthcare Business Analyst who can bridge business and automation — someone who understands provider/Payer operations deeply and can quickly identify, document, and enable automation opportunities (RPA/UiPath) with minimal hand-holding. The ideal candidate is process-driven, detail-oriented, and confident working with stakeholders in a fast-paced remote environment.
Top 5 Skills (with Ideal Experience):
- Healthcare Domain Expertise (5+ yrs) – Strong experience in payer/provider workflows (onboarding, credentialing, network management)
- Business Analysis & Process Mapping (5+ yrs) – AS-IS / TO-BE workflows, gap analysis, documentation
- RPA / Automation Exposure (4 yrs) – UiPath or similar tools; ability to translate processes into automation requirements
- Stakeholder Management (5+ yrs) – Workshops, communication, requirement gathering across business & tech teams
- Healthcare Systems & Tools (3+ yrs) – FACETS or similar + Visio, Jira, Confluence, BPM tools
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