IVR Developer

RESPONSIBILITIES:
Kforce has a client in Chicago, IL that is seeking an IVR Developer.

Summary:
We are looking for an experienced technical professional with deep expertise in modern web development, responsive design, cross-browser compatibility, performance optimization, SEO, and full-stack application development. This role bridges design and implementation by delivering scalable, user-focused digital solutions across web, mobile, conversational AI, and cloud-native platforms.

Key Responsibilities:
* IVR Developer will develop responsive, high-performing web applications and sites that engage and retain end users
* Implement modern design principles, interactive features, mobile-friendly components, and social media integrations
* Ensure cross-browser compatibility, accessibility, SEO best practices, and adherence to usability standards
* Partner with Quality Assurance teams to deliver reliable, tested, and user-ready products
* Lead the design and implementation of solutions including conversational AI, chatbots, web chat systems, and cloud-native applications
* Drive integration of voice and web channels with backend systems, APIs, analytics, and enterprise platforms
* Architect API integrations across internal platforms, external systems, and cloud services
* Collaborate with cloud infrastructure teams (AWS, Azure, Google Cloud Platform) to support secure, scalable, and high-performance deployments
* As a IVR Developer, you will perform benefit analysis of IT solutions and recommend technology direction
* Work within Agile/Scrum or SAFe environments, collaborating with developers, UX designers, SMEs, and product stakeholders
* Mentor, supervise, and participate in recruitment and performance evaluations of technical staff
* Communicate ideas effectively and contribute innovative technical perspectives
* Stay informed on industry trends, modern frameworks, emerging technologies, and advancements in web and conversational AI

REQUIREMENTS:
Conversational AI, Cloud & CX Platforms:
* 8+ years of experience with contact center and customer experience technologies
* Proven experience delivering IVR systems, web chat, and AI-powered virtual assistant solutions
* Technical understanding of cloud ecosystems (AWS, Azure, Google Cloud Platform) and OAuth-based authentication
* Knowledge of customer journey mapping, persona development, and voice UX best practices
* Familiarity with compliance frameworks such as GDPR, HIPAA, and PCI-DSS

Core Web Technologies:
* Experience with responsive design, fluid layouts, mobile-first development, and CSS3 animations
* Advanced proficiency in HTML5, CSS3, JavaScript, and modern JS frameworks (e.g., jQuery, Angular.js, Ember.js, Foundation, Bootstrap)
* Strong understanding of browser behavior, compatibility issues, and front-end optimization techniques
* Expertise with SEO principles and coding practices that support search engine optimization

Application Integration & Backend Technologies:
* Experience coding REST APIs, AJAX, XML (XSD, XSL, XPATH), JSON, and template engines
* Proficiency with MVC frameworks and unit testing frameworks
* Strong object-oriented programming skills in languages such as Java, .NET/C#, PHP, and Ruby
* Ability to model relational databases and write advanced SQL queries and stored procedures

DevOps, Version Control & Hosting:
* Experience with Git, SVN, TFS or similar version control systems
* Familiarity with CI/CD pipelines, build automation, and DevOps practices
* Ability to configure and host websites/applications on IIS and Apache

Design & Collaboration Tools:
* Proficient with Adobe Photoshop and other graphic editing tools
* Capable of rapid prototyping and presenting functional concepts to stakeholders

Programming & Scripting:
* Knowledge of Node.js and Python for conversational AI and API-based integrations

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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