Citrix SME

Citrix SME

Jersey City, NJ

Responsibilities:

• Work with the team on the architecture, deployment, management of Workspace technology deployment/strategy that aligns with the organization s goals
• Extensive knowledge on the architecture and deployment of Windows365 (CloudPCs)
• Experience in build and design Azure Virtual Desktop
• Knowledge in Power Automate and Copilot technologies to enhance user experience, service delivery and performance
• Exposure to leveraging Robotics process automation to streamline End User Workspace processes and deliverables.
• Contribute as a subject matter technical expert for all Workspace technologies
• Work independently on projects with all teams to meet defined deliverables and timelines
• Efficiently troubleshoot/prioritize issues and create a culture of root cause analysis
• Work independently and as part of a team to urgently analyze and troubleshoot escalated issues from Tier II
• Assist in managing the day-to-day operations of all Workspace technologies
• Work closely with all Support teams in problem resolution as well as Infrastructure projects
• Evaluate emerging technologies and trends to ensure the organization remains technologically competitive
• Continuously develop and update documentation as well as knowledge base articles
• Work with team to cross train on all Workspace Technologies
• Responsible for application support and development for Citrix infrastructure 7x24
• Assist with conducting third party vendor review and analysis
• After-hours support rotation and implementation as needed

Qualifications

• Knowledge in the build and implementation of Power Automate code/AI to streamline processes and increase productivity
• Highly Proficient in Citrix Virtual Apps and Desktops Architecture
• Strong background in Azure with a specialized experience in W365 and Azure Virtual Desktop
• Experienced in Citrix integration with AWS and Azure
• Extensive knowledge in VMware and Nutanix
• Experience in the build and support of NetScaler
• Comprehensive knowledge of Citrix Cloud and automation around it
• Experience in IGEL preferred
• Previous exposure in troubleshooting L3/L2/L1 issues systemwide as well as a single user.4
• Good interpersonal skills including networking, collaboration, communication, time management, being able to adapt to different audiences, environments, and cultures
• Team player and the willingness to lend a hand with any project, big or small
• Project Management and Documentation skills
• At least 5 years of experience in VDI engineering
• Bachelor's degree in Computer Science, Information Technology, or a related field. (1.) To provide consultation on how to streamline processes of cost optimization while coordinating with different stakeholders or teams for confirmations or concerns. (2.) To building trust wort