Desktop Support Technician

Description
Our TEKsystem's client in Monroe is looking for a PC techs for a 6 month contract that could possibly be extended up to 12 months.
Our TEKsystems client is looking for qualified Tier I Desktop Support resources to join their team on a 6 month (to start) contract.
Requirement of 2 years' IT experience (if they have Associates or Bachelor's, they would need only 1 year of experience). They can make some exceptions on that depending on education. They would really like candidates that have at least 1 year of IT experience even with either degree.
The Desktop Tech team provides tier I support tickets that are escalated from the Helpdesk and will be customer facing to support any hardware / software issues, installs, upgrades, etc. Candidates need to have a familiarity with hardware, working tickets, and utilizing Active directory. They will troubleshoot hardware and software issues, complete new asset request, perform upgrades, etc. They follow a centralized processes for building out laptops, desktops, and thin clients. They are heavy on thin clients (Editing, configuring, setting it up.) They have wall cabinets (cabinet mounts on wall with motor that goes up and down, keyboard tray that comes up and down). Those are inside patient rooms. This team also support WOW's (work stations on wheels that nurses pull around), mobile devices and iPhones, desktops, laptops, printers, etc. Need to be able to look up machines in Active Directory, OU associations, etc.
Windows 10 / Windows 11 environment. ServiceNow ticketing system. This position will start off focused on tickets to get them acclimated to the environment, and techs can also volunteer for certain projects as well.
Skills
Desktop, Troubleshooting, Active directory, Hardware, Technical support, Customer service, Office 365, Windows 10, Printers, O365, Install, Ticketing system, Imaging, Deployment, Servicenow, Outlook, Hardware support, Desktop hardware, Printer support, Microsoft, Hardware/software, Hardware troubleshooting, Microsoft office, Phone support, Win10, Help desk support, Mobile device
Top Skills Details
Desktop, Troubleshooting, Active directory, Hardware, Technical support, Customer service, Office 365,Windows 10,Printers,O365,Install,Ticketing system, Imaging, Deployment, Servicenow, Outlook, Hardware support, Desktop hardware, Printer support, Microsoft,
Additional Skills & Qualifications
They are putting a high focus on customer service (think Disney world level customer service). Strong technical skills, communication, and documentation are required. They need to be organized and have the ability to be pulled into many different directions daily. Candidates will have to go into a patient room from time to time and must be comfortable with that. Sometimes also have to go into an operating room. Try to avoid it at all costs and try to send more seasoned FTE's but it's possible. - Very fast paced, a lot of devices. Will also have to know how to use basic tools to assemble hardware devices.
Our TEKsystems client is looking for qualified Tier I Desktop Support resources to join their team on a 6 month (to start) contract.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Monroe, LA.
Pay and Benefits
The pay range for this position is $15.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Monroe,LA.
Application Deadline
This position is anticipated to close on Jun 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.