Job Title: Epicor Lead Analyst

Introduction:

As an Epicor Lead Analyst, you will be responsible for managing, maintaining, and optimizing the Epicor ERP system for our client. You will serve as the primary technical expert for the ERP platform, ensuring high availability, data integrity, security, and alignment with business needs. Collaboration with cross-functional teams in manufacturing, finance, operations, and IT will be essential to support system enhancements, troubleshooting, and continuous improvement.

Responsibilities:

• Administer, configure, maintain, and support the Epicor ERP environment, including system upgrades, patches, integrations, and performance tuning.
• Establish ERP governance standards, including change control, naming conventions, and data consistency.
• Manage user access, security roles, permissions, licensing, and compliance.
• Develop and maintain Business Activity Queries (BAQs), Business Process Management (BPM) workflows, dashboards, customizations, and SSRS reports.
• Troubleshoot and resolve system issues, perform root cause analysis, and implement sustainable solutions.
• Support ERP implementations, migrations, data conversions, and integrations with other business systems.
• Collaborate with business stakeholders to analyze requirements and translate them into functional/technical solutions.
• Monitor system performance, backups, and disaster recovery processes to ensure stability and data integrity.
• Create and maintain documentation, training materials, workflows, and best practices for end users and the IT team.
• Provide end-user support, training, and guidance on Epicor functionality.
• Stay current with Epicor updates, new features, and industry best practices.
• Support and lead future ERP enhancements, integrations, and automation initiatives to expand Epicor capabilities and improve cross-system connectivity.

Requirements:

Required Skills:

• 7+ years of experience in IT, ERP systems, or technical administration roles
• 5+ years of direct, hands-on experience with Epicor ERP
• Experience in Epicor ERP (e.g., owning, implementing, system maintenance, troubleshooting, user support)
• Experience in Business Process Management (e.g., creating & modifying BPMs, automating workflows)
• Experience in Business Activity Queries (e.g., creating BAQs from scratch, modifying existing BAQs, build operational reports)

Preferred Skills:

• Experience with Epicor Kinetic or earlier versions
• Experience in manufacturing, finance, or operations
• Certifications in Epicor ERP