Must Have Technical/Functional Skills
Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)
Customer handling skill
Problem solving
Excellent Communication
Roles & Responsibilities
• Willingness to work in flexible shift schedules and available for on call support
• Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
• Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.
• Manage and troubleshoot Citrix Virtual Apps and Desktops.
• Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
• Provide comprehensive support for end-user hardware, software, and peripherals.
• Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
• Experience in handling tickets via ITSM tool preferably Service Now
• Ability to work independently and manage tasks effectively.
• Experience working with a team in a larger IT environment.
• Experience working with video conferencing systems from companies like Poly and Cisco.
• Good communication skills, able to interact with different IT customers, including leadership.
• Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS
• Knowledge of Microsoft Endpoint Configuration Manager and JAMF.
• Some familiarity with Citrix Virtual Apps and Desktops.
• Experience helping users with their computers, software, and devices
Salary Range: $65,000-$70,000 a year
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