Salesforce Business Analyst (Service Cloud)

Telecom industry experience is a MUST Location: Mountain View, CA Experience: 10+ years Overview: Seeking a hands-on Functional Business Analyst with deep Salesforce Service Cloud and telecom domain experience to support the automation of customer service workflows and field technician processes. Youll work directly with stakeholders and engineering to drive requirements, design functional solutions, and improve technician efficiency using tools like TR-143 testing. Key Responsibilities: Lead

Position ::Salesforce BA ( Service Cloud Domain) - Telecom Domain :: Mountain View, CA :: Hire Type:Contract(W2) for Client: Infogain Project description Seeking a hands-on Functional Business Analyst with deep Salesforce Service Cloud and telecom domain experience to support the automation of customer service workflows and field technician processes. Youll work directly with stakeholders and engineering to drive requirements, design functional solutions, and improve technician efficienc

Position: Salesforce Business Analyst Locations: Sunnyvale, CA - Hybrid Duration: 6+Months with possible extensions Description: The Opportunity We are looking for a Salesforce Business Analyst to join our team. You will act as the vital bridge between our US-based stakeholders and our offshore engineering and testing teams, turning complex product requirements into high-impact Salesforce solutions. Minimum qualifications: 5+ years of experience in Business Analysis.Hands-on Salesforce experien

Note: Candidate has to goto office from Dday 1 Description: Role Overview A Sales Cloud BA + Admin bridges business requirements and Salesforce configuration. The person works closely with Sales, Leadership, and IT to design, configure, and continuously optimize Sales Cloud to meet revenue goals. This role owns: Requirement discovery (BA hat) Salesforce configuration & maintenance (Admin hat) Adoption, data quality, and release support Key Responsibilities 1. Business Analysis (BA Respons