Workforce Analyst / Worforce Management/ WFM Analyst

Remote • Posted 5 hours ago • Updated 5 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • NICE or Gensis Cloud
  • Workforce Managment
  • WFM
  • call center

Summary

Position : Workforce Analyst
Location: Baltimore Maryland Remote
Direct Client Requirement

Notes from Manager:
Must have 1+ years workforce analysis experience, like tracking & analyzing calls, identify trends, perform root cause analysis, analyze staffing performance and productivity metrics and supporting creating rosters. This 1 year experience must be within a high-volume call center environment.
Must have experience with NICE or Gensis Cloud. Anyone one tool.
Must have advance excel and if they have SQL is a nice to have.
Internal Notes: Not looking for calling or call center agents. This is a Workforce Analyst role.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110436
  • Position Id: JAY09232601TT
  • Posted 5 hours ago
Contact the job poster
Regi Mathew

Regi Mathew

Recruiter @ TalTeam
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

Today

Easy Apply

Contract, Third Party

Depends on Experience

Remote

Today

Easy Apply

Contract

$30 - $31

Remote

20d ago

Easy Apply

Third Party, Contract

Depends on Experience

Remote or Washington, District of Columbia

Today

Full-time

Search all similar jobs