QA Delivery Manager

Job Title: QA Delivery Manager

Location: Dallas, TX (Frequent client visits required)
Duration: 12+ Months (Long term)

Job Summary

Qentelli is seeking an experienced and client-focused QA Delivery Manager to lead and manage multiple Statement of Work (SOW)-driven QA projects at client locations. This role requires a strong delivery mindset, excellent stakeholder management skills, and the ability to operate effectively in a highly client-facing environment.

The ideal candidate will have a solid background in Quality Assurance, experience working with software services organizations, and a proven track record of managing distributed (onshore/offshore) teams. Frequent travel to client sites in Dallas, TX will be a key part of this role.

Key Responsibilities

• Own end-to-end delivery of multiple QA projects across various SOW engagements
• Act as the primary point of contact for client stakeholders, ensuring high customer satisfaction
• Regularly visit client locations in Dallas, TX to conduct meetings, provide updates, and strengthen relationships
• Manage project scope, timelines, quality, risks, and deliverables in alignment with contractual commitments
• Coordinate effectively between onshore and offshore QA teams to ensure seamless execution
• Drive test strategy, planning, execution, and reporting across projects
• Identify delivery risks and proactively implement mitigation strategies
• Ensure adherence to QA best practices, processes, and standards
• Collaborate with cross-functional teams including development, product, and business stakeholders
• Support business growth by identifying opportunities within existing accounts

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field
• 10+ years of experience in Quality Assurance, with at least 3–5 years in a delivery or leadership role
• Strong experience working in software services/IT services companies
• Proven experience managing multiple QA projects under SOW-based engagements
• Hands-on QA background with a deep understanding of testing methodologies and tools
• Experience managing distributed teams (onshore/offshore coordination)
• Excellent client-facing and stakeholder management skills
• Strong communication, presentation, and interpersonal skills
• Ability to travel frequently to client locations in Dallas, TX

Preferred Qualifications

• Experience in Agile/Scrum environments
• Exposure to test automation frameworks and tools
• PMP, Scrum Master, or similar certifications are a plus
• Experience in handling large enterprise clients

Key Competencies

• Client-centric mindset
• Delivery ownership and accountability
• Strong leadership and team management
• Problem-solving and decision-making skills
• Adaptability in dynamic environments