Job Title: IT Deskside Support Technician (Tier 2)
Shift: 1st Shift
Location: Onsite
Travel: Occasional travel to Valley City, ND when required
Duration: Contract
Important Requirements:
- Valid Driver's License required (candidate may need to drive Deere equipment)
- Drug test required
- Metatarsal safety shoes required on Day 1
Job Summary
The IT Deskside Support Technician provides day-to-day operational support for the computing environment, ensuring smooth operations for end users. The role includes Tier 2 onsite technical support, device imaging, troubleshooting, asset management, and ticket resolution.
The position requires a basic technical background combined with administrative and operational support skills.
Key Responsibilities
Technical Support
- Provide onsite Tier 2 deskside IT support for end users.
- Troubleshoot and resolve ServiceNow tickets.
- Perform computer imaging and setup.
- Provide basic printer support including toner replacement and hardware troubleshooting.
IT Operations & Asset Management
- Update and maintain IT assets in Asset Center.
- Dispose of outdated equipment following company processes.
- Monitor and maintain inventory, supplies, and equipment.
- Schedule routine equipment maintenance.
Documentation & Communication
- Maintain documentation such as:
- Contact lists
- Process logs
- Problem incidence reports
- Customer information updates
- Inventory and service records
- Communicate effectively through email and internal documentation systems.
Process Monitoring & Issue Escalation
- Follow knowledge base (KB) articles to resolve technical issues.
- Identify operational problems and resolve them using documented procedures.
- Escalate issues that fall outside standard processes.
Required Skills & Qualifications
- Basic knowledge of computing and networking concepts
- Familiarity with Microsoft Office applications
- Understanding of computer security policies and security concepts
- Ability to follow technical documentation and troubleshooting guides
- Strong organizational and communication skills
Experience
- 1+ year of IT experience preferred
- Recent IT graduates are also encouraged to apply
Education
- Degree in Information Technology or related discipline preferred
OR - High School diploma / equivalent with relevant experience
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