Mainframe Service Desk Analyst

Fort Worth, TX, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
12 Months
On-site
$30 - $40/hr
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • m365
  • mainframe
  • batch
  • production
  • retail
  • order

Summary

  • 3+ years of experience in an IT service desk, help desk, or IT operations role supporting both internal and external customers.
  • 3+ years of hands-on first-level support experience with Microsoft 365, Active Directory / Entra ID (password resets, account administration, MFA), and Windows desktop troubleshooting.
  • Mainframe operations experience required job/batch monitoring, abend response, rerun/restart procedures, and console operations (z/OS, JCL, JES, and job scheduling tooling such as Control-M or CA-7 are a plus).
  • Experience supporting an order management, invoicing, or billing application, ideally one running on a mainframe platform.
  • Experience with ITSM ticketing tools; Jira Service Management (JSM) strongly preferred.
  • Working knowledge of ITIL/ITSM concepts incident, problem, and change management and of operating to defined SLAs and KPIs.
  • Familiarity with operations monitoring and alerting tools, and comfort acting on alerts using documented runbooks.
  • Exceptional customer service and communication skills, with the ability to explain technical issues clearly to non-technical internal and external customers.
  • Strong problem-solving skills, sound judgment on when to escalate, and disciplined ticket documentation habits.
  • Ability to manage multiple competing priorities in a fast-paced environment while maintaining attention to detail.
  • Must be available to work a flexible schedule in a 24x7x365 environment, including nights, weekends, holidays, and on-call rotation as needed.
  • ITIL Foundation certification preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10156848
  • Position Id: 9023404
  • Posted 10 hours ago
Contact the job poster
SK

Sanjay Khatri

Recruiter @ Paladin Consulting, Inc.
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