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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:Salesforce Application Support Analyst
JOB REF#:44570 - 65763
Duration:8+ Months (Contract)
Location:HYBRID - Hartford, CT 06103
Pay Rate:$49.00 (W2 only) or $54.50 (INCORPORATED), (Not accepting 1099 or C2C)
HYBRID SCHEDULE: Must be onsite 1 day a week (LOCAL CANDIDATES ONLY)
HOURS: Monday - Friday, 8 AM - 5 PM (EST)
Salesforce Application Support Analyst will provide end-user support, assist technical analysts, and support ongoing enhancements to current portals built on the Salesforce platform. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and Agile teams.
RESPONSIBILITIES INCLUDE:
Provide day-to-day technical support for end users of Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities
Support technical analysts with requirement clarifications, testing, minor configuration updates, stakeholder communication, and documentation
Assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause analysis, and coordination with technical teams for issue resolution
Provide timely responses to user-reported issues, maintain accurate documentation, and communicate effectively with technical analysts and business stakeholders
Support onboarding activities, portal enhancements, UAT cycles, user feedback gathering, and Single-Entry Portal rollout activities
DELIVERABLES:
End-user technical support responses and issue resolutions
Issue triage, documentation, and tracking in Azure DevOps and JIRA
Support tickets with detailed troubleshooting notes
Feedback documentation for enhancements and new portal features
UAT support for Salesforce and Single-Entry Portal releases
User support guides, knowledge base articles, and process documentation as needed
DAILY TASKS:
Provide technical support to end users of the provider portal, parent portal, and Single-Entry Portal
Assist technical analysts with enhancements, testing, and documentation
Participate in Agile ceremonies, backlog refinement, and release readiness discussions
Perform root cause analysis and collaborate with developers on bug resolution
Support UAT test cycles and portal validation activities
Maintain clear communication with stakeholders and users
REQUIRED SKILLS/EXPERIENCE:
2+ years of hands-on experience supporting Salesforce-based applications and portal environments
Experience troubleshooting Salesforce user issues, portal access, workflows, and application functionality
Experience providing end-user support, issue triage, documentation, and resolution tracking
Experience using Azure DevOps and/or JIRA for ticket management and issue tracking
Experience supporting User Acceptance Testing (UAT) activities and release validation
Familiarity with Agile/Scrum environments and participation in Agile ceremonies
Strong analytical, problem-solving, communication, and stakeholder support skills
Ability to provide high-quality support for Salesforce provider and parent portal users
PREFERRED SKILLS:
Experience supporting Salesforce Experience Cloud / Community portals
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxbcsi
- Position Id: Job44570
- Posted 5 hours ago
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