Desktop Technician - Big Island - $28/hr - Weekly Pay

Key Responsibilities

Desktop & End-User Support

• Install, configure, and support Windows 11, Microsoft Office, Adobe, and other standard enterprise applications
• Troubleshoot and support desktop and laptop hardware, including monitors, docking stations, keyboards, and peripherals
• Provide iOS and mobile device support, including connectivity, configuration, and app troubleshooting
• Support networked and locally connected printers

PC & Equipment Deployment

• Acquire PCs and conference room equipment from warehouse locations
• Securely stage, image, build, and deploy equipment
• Maintain accurate inventory records
• Average workload includes:
  • 30-40 PC builds per month per technician
  • ~10 conference room support incidents per month
  • ~30 staff moves/replacements per month

Conference Room & AV Support

• Set up and troubleshoot conference room technologies including:
  • Widescreen TVs, projectors, docking systems
  • Video conferencing systems (e.g., Polycom)
• Provide on-site support for conference room connectivity and audio/visual issues

General Services

• Hardware and software installs, maintenance, and troubleshooting
• Hardware moves and replacements
• Service Desk incident and request support
• Data entry and documentation of work performed
• Special projects, inventory management, and e-waste handling

Incident Response Expectations

• Severity 1 (High):
  • Call back within 15 minutes
  • On-site within 2 hours
  • Resolution target: 1 hour
• Severity 2 (Medium):
  • Call back within 30 minutes
  • On-site within 4 hours
  • Resolution target: 2 hours
• Severity 3 (Low):
  • Call back within 60 minutes
  • On-site within 6 hours
  • Resolution target: 3 hours
  • Late-day issues may be scheduled for the next business day if approved

Required Skills & Qualifications

• Hands-on experience supporting Windows desktop environments
• Strong knowledge of Microsoft Office and Adobe applications
• Experience supporting hardware peripherals and enterprise printers
• Working knowledge of iOS/mobile device support
• Basic understanding of conference room AV systems
• Ability to communicate clearly and professionally with all levels of users
• Comfortable performing physical work:
  • Working under tables
  • Using ladders
  • Lifting up to 60 pounds
• Basic knowledge of electrical safety practices

Nice to Have

• CompTIA A+ or equivalent technical certification
• Prior enterprise or field-based desktop support experience

Work Environment

• Team of 4 technicians statewide
• Oahu site supported by 2 technicians
• Fully on-site role (no remote work)

Job Type & Location
This is a Contract position based out of Hilo, HI.
Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hilo,HI.
Application Deadline
This position is anticipated to close on May 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.