IT Business Relationship Manager

IT Business Relationship Manager (BRM) to support the Electronic Consumer Call Center (EC3) Salesforce application within ADC. EC3 is a USbased customer engagement platform used by ADC Customer Service teams to support FreeStyle Libre consumers through noncomplaint, nontechnical interactions. The platform enables electronic voucher (eCard) issuance, program enrollment, customer optins, and campaign outreach, and is expanding to support Key Account Management (KAM) for Health Systems and Market A

7+ years of experience in IT Business Relationship Management, IT Business Partnering, Product Ownership, or Application Management roles. Hands on experience supporting Salesforce platforms, preferably Service Cloud. Experience working in healthcare, life sciences, or other regulated industries. Demonstrated ability to work effectively with onshore and offshore delivery teams.

Primary Responsibilities Business Partnership & Engagement Serve as the primary IT partner for EC3 business stakeholders across Customer Service, Commercial Programs, Market Access, and Key Account Management. Build strong working relationships with business leaders and operational teams to understand priorities, challenges, and success metrics. Act as a trusted advisor, helping business partners leverage EC3 capabilities to meet consumer engagement goals. Application Ownership (EC3) Provide

Job role: IT Business Relationship Manager Location: Alameda, CA (onsite 5 days) Position Summary We are seeking an experienced IT Business Relationship Manager (BRM) to support the Electronic Consumer Call Center (EC3) Salesforce application within ADC. EC3 is a US-based customer engagement platform used by ADC Customer Service teams to support FreeStyle Libre consumers through non-complaint, non-technical interactions. The platform enables electronic voucher (eCard) issuance, program enrollm