Description About the RoleWe are seeking a
Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.
You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.
Key Responsibilities- Define, manage, and maintain EHR security roles, access controls, and user permissions
- Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups
- Provide Tier 1 support to EHR end users for access and security-related issues
- Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies
- Monitor user access and activity to ensure appropriate system usage
- Conduct internal audits and identify potential risks or vulnerabilities
- Assist in user provisioning and deprovisioning processes
- Investigate and respond to security incidents, ensuring proper documentation and resolution
- Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)
- Participate in audits (internal and external) and ensure compliance readiness
- Stay current on emerging threats, regulatory updates, and security best practices
- Recommend improvements to strengthen the overall EHR security environment
Requirements RequiredQualifications- 3+yearsofITexperience(5+yearspreferredinrelevantareas)
- StrongunderstandingofEHRsystemsandsecurityframeworks
- Experiencewith:
- ActiveDirectory(AD)
- SingleSign-On(SSO)
- Multi-FactorAuthentication(MFA)
- Identityandaccessmanagementsolutions
- KnowledgeofHIPAA,HITECH,andhealthcaresecurityregulations
- StrongtroubleshootingskillsrelatedtoEHRsecurityandaccessissues
- Experiencesupportingapplicationsinafast-pacedenvironment
- Excellentcommunicationandcollaborationskills
- Provenabilitytomanagemultipleprioritieseffectively
- Strongcommitmenttocustomerservice
PreferredQualifications- ExperiencewithOracleHealth(Cerner)EHRsystems
- FamiliaritywithDiscernandCCL
- ExperiencewithhealthcareITinfrastructure(networking,firewalls,databasesecurity)
- ExperiencewithmonitoringtoolssuchasP2Sentinel
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