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Amazon Connect Architect

Plano, TX, US • Posted 1 hour ago • Updated 1 hour ago

Contract Corp To Corp

Contract W2

Contract Independent

1 Year

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Amazon Connect Architect

Summary

Title: Amazon Connect Architect

Location: Plano, TX — 5 Days Onsite

Duration: Long-term Contract

Job Summary:

This role requires building and scaling proof-of-concepts into production-ready architectures, defining Infrastructure as Code via Terraform, and integrating CI/CD pipelines. The architect also drives integration of conversational AI, speech analytics, and GenAI/LLM capabilities — including agent assist, summarization, and knowledge retrieval — within a responsible AI framework.

Required Qualification:

Proficiency in at least one modern programming language (e.g., Python, Java)
Experience implementing cloud contact center platforms, preferably Amazon Connect
Strong expertise with Infrastructure as Code (e.g., Terraform)
Ability to architect and implement AWS applications and networking
Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
Advanced knowledge of application and infrastructure architecture principles
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
Experience building and supporting enterprise solutions on AWS
Strong understanding of contact center operations (required)
AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113809
Position Id: 110917-1090-1791233989
Posted 1 hour ago

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