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Application Support Specialist

Remote • Posted 3 hours ago • Updated 2 hours ago

Contract W2

Remote

Depends on Experience

Dahl Consulting

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

Title: Application Support Specialist
Location: Remote
Job Type: Contract (12 Months)
Compensation: $20-$25 per hour (W2)
Schedule: (4x10) Monday, Tuesday, Friday, Saturday | 7am-6pm (MST)
Industry: Renewable Energy
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About the Role
Our firm is partnering with a rapidly growing organization in the renewable energy sector, focused on delivering clean, sustainable energy solutions across the U.S. As the business prepares for a high-demand season, we are seeking an Application Support Specialist to join their IT Operations team and help ensure seamless technology support for internal users nationwide.
This role is part of a Technology Application Support team that provides critical support for internal business applications and end users. The Application Support Specialist serves as a front-line technical resource, ensuring employees receive timely, high-quality assistance while larger system issues are diagnosed and resolved. This is a fully remote position with a second-shift schedule and a 12-month initial term.

Job Description
As an Application Support Specialist, you will support internal users by troubleshooting application, software, and system issues while delivering an exceptional customer experience. You will collaborate closely with Level 1 and Level 2 support teams, subject matter experts, and cross-functional partners to resolve issues and improve system performance.
Key Responsibilities include:

Provide first-level technical application support via phone, email, chat, and ticketing systems
Diagnose and resolve software and application-related issues
Escalate complex issues to subject matter experts or leads while maintaining ownership of tickets
Assist with the configuration, maintenance, and optimization of business applications
Document issues, resolutions, and processes to support knowledge sharing and continuous improvement
Collaborate with cross-functional teams to enhance application performance and user experience
Deliver professional, customer-focused support to internal stakeholders
Stay current with emerging technologies and industry best practices

Qualifications
Required Qualifications

1–3 years of experience in a technology or application support role, preferably in a corporate environment
Hands-on experience troubleshooting Windows and/or macOS environments
Familiarity with Google Workspace and common productivity applications
Strong problem-solving skills with the ability to work independently
Excellent verbal and written communication skills, with the ability to explain technical topics to non-technical users
Customer-first mindset with a commitment to high-quality service
Ability to manage priorities effectively in a fast-paced, high-volume support environment

Preferred Qualifications

Experience working with IT ticketing systems such as ServiceNow or Jira
Familiarity with ITIL principles or frameworks
Relevant certifications (e.g., Salesforce Administrator, Google Administrator, ITIL v4)

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109792
Position Id: 29241
Posted 3 hours ago

Company Info

About Dahl Consulting

Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.

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