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Sr. Help Desk Administrator

Camden, NJ, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD 80,000.00 per year

Fitment

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Job Details

Skills

Storage
Technical Support
Microsoft Windows Server 2012
VMware
Recovery
Repair
NTFS
Group Policy
Enterprise Resource Planning
IT Infrastructure
Structured Cabling
Help Desk
Service Desk
Remote Support
Microsoft Windows
Printers
Active Directory
Microsoft Office
Multi-factor Authentication
Software Installation
Inventory
Reporting
End-user Training
ITIL
System Administration
Microsoft Operating Systems
Microsoft Windows Server
VMware vSphere
VMware ESXi
Performance Management
Virtual Machines
Dell
NetApp
Provisioning
Data Integrity
NetBackup
Backup
Disaster Recovery
Servers
Dragon NaturallySpeaking
DNS
DHCP
VLAN
Intellectual Property
IP
Network
Lifecycle Management
Computer Hardware
Data Retention
Cyber Security
Access Control
Adobe
Cabling
Collaboration
Reliability Engineering
Conflict Resolution
Problem Solving
Documentation
Field Operations
Management
3D Computer Graphics
Design Software
SolidWorks
Autodesk
MATLAB
Enterprise Storage
Capacity Management
EMC Isilon
EMC
IT Service Management
CompTIA
Network+
Security+
Microsoft
Microsoft Certified Professional
VMware Certified Professional
VCP
Apache Flex
Finance
MASS
Legal
Insurance

Summary

The Sr. Help Desk Administrator provides technical support and system administration within a Windows Server and Microsoft 365 environment. This position ensures the stability, performance, and security of user systems, servers, storage, and virtual environments. The role includes troubleshooting hardware/software issues, managing virtual machines, and maintaining enterprise storage and backup systems across office and production facilities.

Location: Camden, NJ

Primary Responsibilities:

3 minimum 5+ years preferred of experience in desktop or systems support, troubleshooting hardware and software issues.
Strong understanding of Microsoft operating systems (Windows 10/11, Windows Server 2012-2022) and Office 365 administration.
Working knowledge of Active Directory, DNS, DHCP, and network troubleshooting (subnets, VLANs, IP addressing).
Proficiency with ManageEngine ServiceDesk or similar enterprise ticketing systems.
Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon).
Familiarity with backup and recovery platforms, including NetBackup.
Intermediate knowledge of computer hardware, peripherals, and repair.
Experience with Windows file shares, NTFS permissions, and group policies.
Understanding of ERP system functionality and its integration with IT infrastructure.
Knowledge of TIA/EIA-568 cabling standards and structured cabling best practices.

Specific Areas of Responsibility:

End-User and Helpdesk Support

Respond to and resolve support tickets daily via ManageEngine ServiceDesk or other ticketing systems, addressing hardware, software, and network issues.
Provide desktop and remote support for all levels of management and production employees.
Troubleshoot and resolve user issues related to Windows 10/11, Microsoft Office 365, printers, and peripherals.
Configure and manage Active Directory (AD) user accounts, passwords, and security groups.
Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA).
Perform software installation, configuration, and updates according to IT standards.
Maintain accurate hardware and software inventory, manage asset tracking, and report on equipment requirements.
Provide user training on company systems, software, and security best practices.
Document all work performed and system changes in accordance with ITIL standards.

Systems Administration:

Support and maintain Windows Server environments (2012, 2016, 2019, 2022), including system patching, security updates, and connectivity.

Administer and monitor virtual environments using VMware vSphere/ESXi, including provisioning, snapshots, and performance management of VMs.
Manage enterprise storage systems (such as EMC and Dell Isilon, NetAPP)-including provisioning shares, monitoring capacity, and ensuring redundancy and data integrity.
Oversee backup operations using NetBackup and other enterprise solutions; verify backup completion, conduct test restores, and ensure disaster recovery readiness.
Configure and manage file servers, including permissions, shares, and quotas.
Support DNS, DHCP, VLANs, and IP addressing, performing network troubleshooting and configuration when necessary.
Assist in server lifecycle management, including installation, patching, monitoring, and retirement of hardware and virtual resources.
Ensure adherence to corporate data retention, cybersecurity, and access control policies.

Additional Responsibilities:

Install and support specialized software such as SolidWorks, AutoDesk, MATLAB, and Adobe products.
Manage local printer maintenance through third-party vendor contracts.
Support cabling infrastructure following TIA/EIA-568 standards.
Collaborate with the IT team to improve efficiency, automation, and system reliability through proactive problem solving and documentation.

Physical Demands & Work Environment:

Ability to work in both office and production environments, which may include standing, sitting, crouching, bending, reaching, and lifting up to 50 pounds unassisted.
Must be able to climb stairs and navigate confined areas as required to support field operations.

Requirements:

Experience deploying and managing 3D design software such as SolidWorks, AutoDesk, and MATLAB.
Experience with enterprise storage configuration and capacity planning (Isilon, EMC).
Familiarity with ITIL service management principles.
Relevant certifications such as CompTIA Network+/Security+, Microsoft MCSA/MCSE, or VMware Certified Professional (VCP).

A Generation Ahead by Design
Investing in people who power the future.

We believe great work deserves great rewards. Our benefits go beyond the basics, reflecting our commitment to supporting your whole self...your health, your future, and your career growth. This includes:

Compensation:

Annual compensation based on skills and experience ranging from $80,000 - $95,000.

Benefits:

Industry-leading medical, dental, and vision coverage with a generous employer premium contribution and Day 1 eligibility!
FLEX Program - Hybrid work opportunities available for eligible roles, where business needs and role requirements allow
401(k) retirement plan with up to a 5% company match and immediate vesting to support long-term financial security
Paid time off and 11 paid holidays to support rest, balance, and recharge
Wellness program offering rewards for participation in company-supported health initiatives
Commuter benefits supporting mass transit and commuter parking options
Company-paid life and AD&D insurance for added peace of mind
Education assistance to support continued education and professional growth
Employee support and voluntary benefits, including an Employee Assistance Program and optional coverage such as disability, legal, identity theft, and insurance programs
Benefits eligibility and offerings may vary based on role, location, and employment status

If you're driven to solve meaningful challenges and make a lasting impact, we invite you to build your career at Holtec-a generation ahead by design .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10244424
Position Id: abd0c1dfc0e247ee5398f712ef2b670b
Posted 3 hours ago

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