Description
We are looking for a dedicated Service Delivery Manager to work remotely with site travel about 35% of the time in the Houston, TX area in to joining our company client headquartered in the Tampa, FL area.
Again, fully remote role with site deployments to our client's end client locations 35% of the time.
In this role, you will oversee day-to-day operations while ensuring high-quality service delivery across technical projects. The ideal candidate will bring a strong background in managing technicians and implementing technical procedures, paired with excellent communication skills to drive efficiency and collaboration.
Responsibilities:
Supervise and coordinate the daily activities of 12-18 technicians to ensure projects are completed efficiently.
Oversee technical procedures and workflows, ensuring adherence to operational standards.
Collaborate with in-house project managers to align project goals and timelines.
Provide guidance on technical systems, including CAT6 wiring, intercoms, cameras, and lock sets.
Monitor service calls and dispatch technicians for on-site or remote support as needed.
Implement and refine operating procedures to optimize service delivery.
Maintain clear communication with team members and stakeholders to foster collaboration.
Ensure compliance with company policies and industry regulations.
Analyze performance metrics and identify areas for improvement.
Support business growth by contributing to the development of scalable processes.
Requirements
A minimum of 5-10 years of experience in technical operations or service delivery management.
Strong understanding of CAT6 wiring, intercom systems, video cameras, lock sets, and related technologies.
Proven experience managing teams of technicians or similar roles.
Excellent communication and interpersonal skills to lead and collaborate effectively.
Familiarity with project management principles and formal methodologies.
Ability to adapt and implement new procedures in a fast-paced environment.
Knowledge of operational standards and best practices in technical service delivery.
Willingness to work onsite in Lutz, Florida.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01070-0013406482
- Posted 6 hours ago
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