Director Technology Client Services

Job#: 3026124

Job Description:

This role is 1-2 days a week ON-SITE IN TAMPA, FL!

Director of Client Technology Services/End-User Computing.

Position Highlights:

• The Director of Client Technology Services is responsible for strategic and operational leadership of end-user technology platforms and support services across the enterprise.
• This role oversees multiple technical teams through experienced managers, including Digital Workspace, Field Services, and Satellite Field Services.
• The Director ensures seamless delivery, management, and support of client devices, virtual desktop infrastructure (VDI/Citrix), application delivery, device management solutions, multi-factor authentication (DUO), and secure remote access.
• This position plays a critical role in enhancing user experience, maintaining system reliability, and enabling workforce productivity across clinical, research, and administrative domains.
• The Director partners closely with information security, infrastructure, and application teams to deliver modern, scalable, and secure digital workspace solutions.
• The role requires strong technical acumen, proven leadership ability, and a commitment to service excellence across a large and distributed healthcare and research organization.

Responsibilities:

• Provide direct leadership to the managers of Unified/Digital Workspace, Field Services and Field Services - Satellite teams. Promote a culture of excellence, continuous improvement, and accountability across all managed technology teams. Set and monitor performance expectations, coach leaders, and ensure teams are adequately staffed, trained and aligned to provide and support mission-critical services. Ensure that leading practice is used for system implementation and management through use of external expert assessments and partnerships.
• Develop and manage capital and operational budgets related to physical and virtual desktop environments. Ensure cost-effective procurement, lifecycle planning and technology refresh cycles for end user devices and host hardware across all locations. Partner with vendors to maximize value and performance from service contracts and hardware / software investments.
• Serve as primary point of contact for enterprise-wide client technology initiatives, aligning field and workspace services with clinical, research and administrative requirements. Communication of new technologies and systems to improve workflow around the organization.
• Implement and monitor service delivery metrics, SLAs, and incident trends to drive improvements in customer satisfaction, login times and issue resolution times. Ensure compliance with ITIL service management practices, operational level agreements, and establish best-in-class processes for endpoint and desktop support and service fulfillment. Continually evaluate service data to identify areas for improvement.

Credentials and Experience:

• Bachelor's degree - field of study: Information Systems, Computer Science, Business or related field
• Minimum of ten (10) years of progressive experience in Information Technology required.
• Minimum 3 years leadership experience as supervisor, team lead, manager, or above required.

If you are qualified for this role and would like more details please send me your resume

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.