Job Description ECS is seeking a
Senior ServiceNow Architect to work in our
Arlington, VA office.
ECS is seeking a talented Senior ServiceNow Architect to join our successful and growing team supporting the Cybersecurity and Infrastructure Security Agency's (CISA) Joint Cyber Defense Collaborative (JCDC) . The JCDC is CISA's flagship initiative for uniting government, industry, and international partners to proactively defend against cyber threats . Our ECS team is at the center of providing support to JCDC as they continue to plan, share, and respond to cyber threats in real time to support the greater cyber community and we are looking to grow our team supporting this critical mission.
We are currently seeking a strong ServiceNow Systems Architect (SA) who is responsible for optimizing , transforming , and ensuring organizations are efficient and effectiveacrossthe ServiceNow platform. Solution Architects design customer solutions, provide support to sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.
- Architect or consult on the architecture of project . Responsible for ensuring the solution has long term viability vs short term gain.
- Provide support in sales opportunities as needed.
- Maintain training and knowledge of designated applications , as well as IT and ServiceNow related certifications.
- Ensure business processes and stories align with the technical solution, including story pointing for customer projects.
- Perform discovery work sessions to determine the solution requirements.Assistin gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow.
- Perform design work sessions and produce deliverables, including mock-ups, flow diagrams,high-level architecture and design documents etc.
- Assistcustomers with proof-of-concept activities.
- Identify new opportunities to provide additional value to clients and improve business performance.
- Maintain high level of client satisfaction.
- Provide training, technical consulting and mentoring to technical consultants to ensure efficient use of ServiceNow capabilities.
- Perform development and configuration activities as needed.
- Understand Solution Architect roleand responsibilitiesin the ECS Elite methodology .
- Participate in recurring Solution Architect focused sessions.
Required Skills - Must be able to obtain a Public Trust clearance or higher .
- Must be able to work across multiple programs across the Federal and DOD space .
- Functional and technical knowledge of ServiceNow.
- 8+ years of experience in software development, with 5+ years focused on the ServiceNow platform, including custom app development and system integrations , and 3+ years as a ServiceNow Solution Architect .
- Functional knowledge and implementation experience with SPM and AppEngine.
- Functional knowledge and implementation experience ofa minimum of 2 of the following ServiceNow modules (ITSM, ITOM, PSDS, SAM, HAM)
- Understanding of Enterprise SolutionsincludingCustomer Service, Human Resources, Project Management, etc.
- Knowledge ofIntegrations such asLDAP, AD, SSO, Email Infrastructure , Web Services.
- 2+ years of experience building custom applications in ServiceNow.
- Knowledge of relational databases.
- Strong desire to learn new technology .
- Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position).
- ServiceNow Certified System Administrator.
- Strong customer relations and communication skills .
- Ability to prepare for, facilitate and lead customer work sessions.
- Demonstrates basic ServiceNow development skills.
- Possesses ability to create process flow diagrams and high-level architecture and documentation.
- Experience in Agile methodology .
Desired Skills - DHS Entry on Duty (EOD) clearance .
- Experience supporting federal cybersecurity programs (e.g., CDM, CISA, DHS) .
- Background in cybersecurity, compliance automation, or secure workflow design
- Experience with following ServiceNow Modules: SecOps Security Incident Response (SIR), SecOps Vulnerability Response , and HRSD
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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
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