Systems Administrator |Windows | Exchange | M365

Position: Systems Administrator |Windows | Exchange | M365

Location: Austin, TX - Hybrid

Duration: 12 Months

Job Description:

The ideal candidate will be a Systems Administrator who:

• Has a strong background in providing technical support to Microsoft Windows Enterprise Systems Environments to include supporting the following:
• On-premises physical server hosts,
• Virtual devices (especially domain controllers, file servers, Exchange servers, application servers, print servers, and content management servers),
• Storage solutions,
• Backup solutions,
• security certificate management (heading to the 47-day renewal cycle)
• server licensing

Experience working in concert with others for Co-Managing:

• Microsoft Windows Active Directory, DNS, and DHCP

Has some experience with analyzing and problem-solving network administration subjects of:

• Firewalls,
• Firewall management systems,
• SIEMs,
• Switches,
• Network licensing

Has a strong background in working within the Microsoft environment for work communications and workflow:

•             Microsoft File Explorer for storing work products,

•             Microsoft Outlook for receiving work requests/assignments, responding to them and filing necessary emails for future reference

•             Microsoft Word for documentation

•             Microsoft Excel for documentation, tracking and/or analysis

The Systems Administrator regular duties will include:

•             Working with other staff members on the TSBPA Information Resources (IR) team (in person and remotely) to provide information technology services to the TSBPA,

•             Monitor, maintain and update the physical server hosts in partnership with other staff,

•             Monitor, maintain and update the virtual server environments in partnership with other staff,

•             Monitor, maintain and update the virtual storage solutions

•             Monitor the backup solution

•             Implement required security parameters and requirements as directed within the Windows server environment

•             Assist in the development of documentation related to technical support responsibilities and support procedures.

•             Manage system and user account administration for server licensing, solutions, and software applications, etc.

•             Provide identity and access management (IAM) for on premises and cloud-based systems as required,

Projects the System Administrator will be involved with immediately:

•             Exchange on-prem migration to M365

•             Assist the currently contracted vendor with TSBPA’s plans to migrate the Exchange solution to the M365 cloud environment

•             Manage Microsoft Active Directory user accounts and permissions along with network engineer and IR staff, as required

•             Microsoft Active Directory analysis and restructure

•             Plan and perform duties related to upgrading and supporting the Active Directory Domain environment.

Work the System Administrator will be involved with overtime:

•             Support the email encryption solution where possible this may include our SaaS email filtering solution

•             Perform SaaS system and account administration duties,

The Systems Administrator duties may include:

•             Assist in providing network administration and support

•             Assist the network engineer when needed to support local switches, firewalls and wireless devices,

•             Support secure external and internal access to the systems allowing external and internal customers to securely collaborate.

•             Assist with help-desk request to agency staff

Minimum Requirements:

• Minimum of 10 Years of experience supporting Microsoft Operating Systems environments as an IT Systems / Server Administrator.
• Experience in the implementation and support of Active Directory Domains, Dell Storage Solutions, VMware environments, Exchange, M365 environments, backup solutions.
• Experience communicating and providing direct technical support to agency Business units and Stakeholders.
• Extensive experience providing all aspects of configuration and end user support for Microsoft Office 365 applications.
• Experience Managing user accounts and network configurations as required to provide services to meet the business and technical requirements.
• Experience in the implementation of required security parameters to meet the requirements of the agency security policies.
• Experience completing assessments to develop strategic recommendations and roadmaps.
• Experience documenting support requirements and procedures.
• Previous experience providing IT desktop support to end users in state public sector.