Nexthink Engineer

Responsibilities:

• Promote Nexthink capabilities, best practices, and adoption across IT teams.
• Manage platform configuration, governance, and onboarding of new Nexthink features.
• Support enterprise initiatives through platform setup, maintenance, and technical enablement.
• Design and deliver Nexthink-based use cases to improve observability, compliance, automation, and digital experience.
• Collaborate with IT and business units to operationalize insights and workflows.
• Analyze Nexthink data to detect issues, trends, and improvement opportunities.
• Trigger remediations, escalate issues, and support resolution activities.
• Build and maintain Remote Actions, campaigns, and automated workflows using Nexthink Flow.
• Enable user guidance, self-service capabilities, and automated issue resolution.
• Develop dashboards and reports for leadership and operational teams.
• Track KPIs such as DEX Score, device performance, compliance, and user experience trends.
• Identify emerging needs and enhance platform capabilities to improve employee experience.

Required Skills And Experience:

• Strong expertise in Nexthink platform including Remote Actions, Flow automation, and NQL queries.
• Experience developing dashboards and understanding Nexthink data model and DEX Score drivers.
• Advanced PowerShell scripting for automation, diagnostics, and remediation.
• Knowledge of REST APIs, authentication models, and integration patterns.
• Experience troubleshooting endpoint performance, especially on Windows OS.
• Understanding of networking basics, device health, and application performance.
• Strong analytical skills with ability to convert telemetry data into actionable insights.
• Experience working with cross-functional teams and driving operational improvements.

Preferred Skills:

• Familiarity with cloud platforms, preferably Azure.
• Experience with modern workplace technologies such as Intune and Microsoft 365.
• Knowledge of user engagement strategies, campaigns, and remediation workflows in Nexthink.

Soft Skills:

• Strong communication and documentation skills.
• Ability to collaborate effectively across teams.
• Adaptability to evolving technologies including AI-driven insights and automation.

Top Required Skill Sets:

• Nexthink engineering expertise (Remote Actions, Flow automation, NQL, DEX analysis).
• Advanced scripting and troubleshooting (PowerShell, REST APIs, root cause analysis).
• Data analysis and stakeholder collaboration to drive actionable improvements.

Additional Information:

• Role focuses on enhancing employee digital experience and reducing user friction.
• Scope may evolve with new Nexthink capabilities including AI-driven insights and automation enhancements.