Director Of Platform Engineering & Operations

Top Skills' Details
10+ years of progressive experience in IT infrastructure and operations, with at least 3-5 years in a leadership role managing teams delivering hybrid cloud environments.
Deep expertise with Microsoft Azure including compute (VMs, App Services, Functions), networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management.
Proven track record architecting and operating highly available, mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale.
Strong background in security and compliance, with experience implementing controls
Demonstrated leadership of DevOps/SRE teams with hands-on experience building CI/CD pipelines, managing Kubernetes clusters, implementing Infrastructure as Code (Terraform, ARM/Bicep), and operating observability platforms
Solid understanding and ownership of change management processes (ITIL or similar) including change advisory boards, risk assessment, and audit-ready documentation.
Hands-on experience designing and executing Disaster Recovery strategies in cloud and data center environments, including DR testing and runbook development.
Experience overseeing desktop/end-user support and telecom services in a growing, distributed organization.
Proven ability to recruit, develop, and retain high-performing technical teams with a coaching-oriented leadership style
Excellent communication and stakeholder management skills-ability to translate technical complexity into business impact for executive and non-technical audiences
Thrives in fast-paced, dynamic environments with rapidly changing priorities and ambiguity
Strong ownership mentality: you take accountability for outcomes, drive issues to resolution, and lead by example
Description
The Director of Platform Engineering & Operations is responsible for the entire technology platform-overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability, security, and scalability across Azure cloud and on-premise environments. This hands-on leadership role balances technical execution and strategic management, including building a high-performing team, driving operational excellence, implementing security controls, and supporting the company's rapid growth.
This position owns the technical execution of DevOps and cloud platform architecture, balancing leadership responsibilities with direct, individual-contributor work. The ideal candidate has strong depth in hybrid cloud architecture, Infrastructure as Code (IaC), CI/CD pipeline design, and Kubernetes implementation, and can demonstrate recent, hands-on experience building and operating these systems. Managing, owning, and building datacenters is also expected.
Key Responsibilities
Leadership & Strategy
Build, mentor, and retain a team of 8 engineers across infrastructure/network, DevOps/SRE, and desktop/end-user support, providing technical coaching, career development, and performance management.
Own platform strategy, roadmap, and execution to meet business goals and customer SLAs
Define and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team.
Take full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs.
Establish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture.
Platform Operations & Architecture
Own the design, implementation, and 24x7 operation of the hybrid infrastructure (Azure + on-premise) supporting both production and internal corporate systems.
Ensure high availability, scalability, performance, security, and cost efficiency across all environments.
Hands-on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability.
Drive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads.
Define and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline.
DevOps & Site Reliability Engineering
Lead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices
Hands-on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud-native architecture patterns
Establish SRE principles: error budgets, SLOs/SLIs, blameless postmortems, observability (metrics/logs/traces), and reliability engineering culture
Build and optimize CI/CD tooling and workflows to improve release velocity, reduce deployment risk, and increase developer productivity
Implement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness
Information Security & Compliance
Implement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection.
Establish security best practices across infrastructure: network segmentation, firewall rules, encryption (data at rest/in transit), secrets management, privileged access management.
Lead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements.
Own Disaster Recovery strategy and execution: define RPO/RTO targets, architect multi-region and hybrid DR solutions, develop runbooks, and conduct regular DR testing
Ensure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes
Desktop & End-User Support
Oversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences
Implement IT service management practices (incident, request, problem, asset management) with clear SLAs and user satisfaction metrics
Manage vendor relationships across infrastructure, telecom, SaaS, and managed services-evaluate contracts, optimize licensing, and ensure service quality
The individual needs to be hands-on, able to manage multiple data centers (including servers, VMware, Cisco, telecom, firewalls, load balancers), and manage hybrid cloud environments (ideally Azure, but AWS/Google Cloud Platform experience is acceptable).
They should have experience with governance, cost optimization, vendor management, and security management for cloud platforms.
The candidate must be able to communicate and work closely with the DevOps team, make architecture design decisions, and be a strong partner with the app dev team.
Experience with containers (Kubernetes), infrastructure as code, and a strong focus on security are also important.
They need to be able to interact with everyone from help desk staff to co-founders.
Skills
devops, data center operations, cloud, hybrid, infrastructure as code, ci/cd, engineering, kubernetes, fleet management, itsm, SOC 2, azure, enterprise architecture, development, software development
Top Skills Details
devops,data center operations,cloud,hybrid,infrastructure as code,ci/cd,engineering,kubernetes
Additional Skills & Qualifications
Preferred Skills
Experience in B2B SaaS, telematics, fleet management, IoT, or other real-time, data-intensive platforms serving enterprise customers
Familiarity with ITSM tools (Jira Service Management, ServiceNow), configuration management databases (CMDB), and IT asset management practices
Experience with observability and monitoring platforms (Datadog, New Relic, PrometheGrafana, Azure Monitor, Application Insights)
background supporting real-time GPS tracking, vehicle telematics, or IoT device management platforms
Relevant certifications: Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, CISSP, CISM, ITIL Foundation or higher
Experience scaling infrastructure to support rapid business growth (2x-3x revenue in 2-3 years)
Prior experience operating in regulated or compliance-driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP)
Hands-on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms
Understanding of fleet management industry compliance requirements (FMCSA, ELD mandates, hours-of-service regulations)
This position owns the technical execution of DevOps and cloud platform architecture, balancing leadership responsibilities with direct, individual-contributor work. The ideal candidate has strong depth in cloud architecture, Infrastructure as Code (IaC), CI/CD pipeline design, and Kubernetes, and can demonstrate recent, hands-on experience building and operating these systems.
o Must have
Manage datacenters (servers, VMstack, telecom lines, etc.)
To keep lights on
Managing hybrid cloud environment
Ideally Azure
AWS/Google Cloud Platform not deal breaker
Manage cloud infrastructure
o Governance
o Cost optimization
o Vendor management
o Security management
Devops
Hands-on experience is not required but needs to be able to communicate with DevOps team
Be strong partner to App Dev team
o Strategize together
o Managing datacenters
Servers
Telecom
Network help desk
Experience Level
Expert Level
Job Type & Location
This is a Permanent position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $200000.00 - $240000.00/yr.
Health & Wellness Free Medical, Dental, Vision, & Basic Life Insurance Supplemental Life Insurance, Short-Term Disability, & Long Term Disability Insurance (Available for purchase) Supplemental Accident, Hospital Indemnity, and Critical Illness Coverage (Available for purchase) Financial & Retirement 401(k) with Company Matching Generous PTO 24 Hours of Sick Leave 6 Weeks Paid Maternity Leave & 2 Weeks Paid Paternity Leave Onsite Perks Onsite Gym - including free Yoga classes Onsite Cafeteria - including Free Breakfast and Lunch for employees Employee Lounge - including an Open Vending Market with a $35 a month stipend for purchases, Pool & Foosball tables Daycare Center - Coming Soon!
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.