ServiceNow Architect

Job Summary Role Summary:

• We are looking for an experienced ServiceNow Architect with deep expertise in Enterprise Asset Management to lead architecture, design, and implementation of scalable asset lifecycle solutions.
• The person will work closely with business stakeholders, product owners, and development teams to translate business requirements into robust ServiceNow platform capabilities.
• This role requires strong techno-functional knowledge, architectural governance, and the ability to drive best practices across implementations.

Key Responsibilities:

• Architecture & Design Define end-to-end architecture for EAM implementations on ServiceNow. Provide design guidance for asset lifecycle including planning, procurement, deployment, maintenance, depreciation, transfer, and retirement.
• Ensure alignment with enterprise architecture, security, and integration standards. Produce HLDs, LLDs, integration designs, and data models. EAM Implementation Leadership Lead implementation of asset hierarchies, models, classes, and CI relationships.
• Design preventive and corrective maintenance frameworks.
• Architect inventory, warehouse, and stockroom capabilities.
• Establish asset tracking, audits, and compliance controls. Drive mobility, workspace, and user experience strategy for asset operations.
• Stakeholder & Governance Run discovery workshops and provide advisory to business teams.
• Act as a bridge between business, operations, and engineering. Review and approve technical solutions from developers.
• Define platform standards, code quality practices, and release governance.
• Integration & Data Strategy Architect integrations with ERP, procurement, finance, HR, and monitoring systems.
• Define data migration, normalization, and reconciliation strategies.
• Ensure CMDB alignment where assets and CIs intersect.
• Leadership Mentor developers and administrators.
• Drive estimation, planning, and roadmap discussions. Support pre-sales, solution demos, and RFP responses if needed.

Mandatory Skills & Experience:

• Strong hands-on architecture experience in ServiceNow EAM.
• Proven expertise in asset lifecycle management.
• Deep understanding of data modeling, CMDB dependencies, and service mapping. Experience designing integrations using REST, SOAP, MID Server.
• Strong knowledge of Flow Designer, automation, and platform capabilities.
• Experience in performance optimization and scalable design.
• Excellent client-facing and communication skills.

Preferred:

• Good to Have Experience with ServiceNow Hardware Asset Management or ServiceNow Software Asset Management.
• Exposure to ServiceNow IT Service Management processes.
• Knowledge of financial management or depreciation models.
• Experience in multi-vendor environments.
• ServiceNow certifications (CSA, CAD, CIS-EAM or related).
• Experience in regulated industries.