APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Role: ServiceNow Developer
Duration: 12+ months
Location: Toronto CA - Remote
Key Responsibilities
ServiceNow Development & Feature Release Support
• Design, develop, configure, and enhance ServiceNow solutions in alignment with architecture and platform standards
• Support end to end feature delivery, including development, unit testing, deployment support, and post release stabilization
• Implement enhancements, fixes, and configuration changes based on business and release requirements
• Ensure adherence to ServiceNow best practices, coding standards, and governance guidelines
Operations & Maintenance (O&M)
• Provide ongoing O&M support to ensure ServiceNow platform stability and availability
• Troubleshoot, analyze, and resolve incidents, defects, and service requests within defined SLAs
• Perform root cause analysis for recurring issues and recommend corrective and preventive actions
• Support platform upgrades, patching, and routine maintenance activities
Stakeholder & Business Support
• Work closely with business stakeholders to understand requirements
• Provide technical support and guidance to product owners and stakeholders
• Participate in requirement clarification, solution validation, and user support activities
Global Collaboration & Delivery
• Collaborate effectively with offshore team to coordinate development, testing, and support activities
• Support delivery across the North American time zone, ensuring effective communication and handoffs
• Contribute to knowledge sharing and documentation to support distributed team operations
Documentation, Quality & Governance
• Maintain technical documentation, configurations, and operational runbooks
• Participate in code reviews, defect triage, and release readiness activities
• Support continuous improvement initiatives
Qualifications
- At least 5 years of ServiceNow experience, including custom development, configuration.
- At least 2 years of ServiceNow GRC/IRC experience.
- ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.
- Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
- Experience with customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets.
- Working knowledge of integrations and migrations.
- Deep understanding of ITIL.
- Working understanding of ServiceNow administration settings and deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
- Comfort working in an agile environment with constant feedback and interaction with the team and ability to work under high pressure.
- Demonstrated ability to troubleshoot technical issues.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10123488
- Position Id: 26-04687
- Posted 6 hours ago
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