Job#: 3015013 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
Position: Customer Support Engineer
Location: U.S.-based
Duration: Full-time
Salary Range: $70,000-$90,000
Position OverviewApex Systems is seeking a Support Engineer on behalf of a leading company in the robotics and automation industry. This role is critical for providing technical support for live systems, troubleshooting issues, and ensuring smooth operations for customers. You'll be the first point of contact for inbound service desk calls, working closely with engineering teams to diagnose problems, write defects, and contribute to future software releases.
Key Responsibilities Triage and resolve incoming support calls and trouble tickets
Debug and research root causes using log files and system data
Document issues and write tickets for engineering teams (Jira)
Collaborate with developers to create fixes for future updates
Assist with replication of issues and training after bug fixes
Perform regression testing and support new feature releases
Respond to customer inquiries on product usage and performance
Required Skills & Experience 2-3+ years in software troubleshooting/debugging
Bachelor's degree in Engineering, Computer Science, or STEM
Strong problem-solving and critical thinking skills
Ability to work independently and hit the ground running
Customer-facing communication skills
Preferred Skills Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.)
Knowledge of VMware, SQL databases, MongoDB, and moderate query writing
Understanding of relational database systems
Experience with debugging and UAT testing
Why Join This Opportunity? Work with cutting-edge robotics technology in a fast-growing company
Opportunity to make an impact in a dynamic, startup-like environment
Collaborative team culture with exposure to engineering and development
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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