System Engineer

San Diego, CA, US • Posted 12 days ago • Updated 1 hour ago
Contract W2
3 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • ServiceNow
  • Network
  • Active Directory
  • Office 365
  • Windows
  • Mac

Summary

IT Helpdesk

Introduction

The System Engineer position plays a crucial role in providing technical support to users within the organization. The individual in this role will be responsible for diagnosing and resolving software and network issues, as well as providing end user support. They will use the ServiceNow platform to log and manage incidents and ensure timely resolution of IT-related problems.

Responsibilities

  • Strong experience in using Service Now platform to log, triage, and resolve incidents.
  • Serve as the first point of contact for diagnosing and resolving software/network issues.
  • Provide excellent customer service by assisting users through calls, troubleshooting, and providing end user support.
  • Comply with ITIL methodologies to ensure efficient IT service management.
  • Manage and navigate tickets on the Service Now platform effectively.
  • Demonstrate strong knowledge of Windows, Mac, Active Directory, Office 365, and networking.

Requirements

Required Skills:

  • Bachelor''''''''''''''''s degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
  • 5+ years of IT experience with proven expertise in IT helpdesk/ System admin with ServiceNow experience.
  • Strong customer service and client interfacing skills.

Preferred Skills:

  • Experience with Active Directory.
  • Experience with Office 365.
  • Experience with Windows and Mac operating systems.
  • Experience with networking.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91122944
  • Position Id: 9053431
  • Posted 12 days ago
Contact the job poster
Surinder Kumar

Surinder Kumar

Shaarpro Recruiter @ Shaarpro
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

4d ago

Full-time

$98153.18 - $120789.28

Remote

26d ago

Easy Apply

Full-time

135000 - 165000

No location provided

Today

Full-time

USD 95,000.00 - 140,000.00 per year

Corona, California

Today

Full-time

USD 120,000.00 - 135,000.00 per year

Search all similar jobs