NewRelic Engineer

Spring, TX, US • Posted 17 hours ago • Updated 17 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
On-site
Up to $60/hr
Fitment

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Job Details

Skills

  • SCOM

Summary

Position Summary We re seeking a focused New Relic / ServiceNow Engineer to design, build and operate a robust SQL Server monitoring solution in New Relic, replacing the current SCOM-based approach. This role will deliver accurate, timely incidents and telemetry into ServiceNow to enable efficient Operations DBA workflows, historical analytics, root-cause investigations, and management scorecards.

Key Responsibilities

  • Design and implement end-to-end SQL Server monitoring in New Relic, including s, dashboards, and synthetic checks as required.
  • Integrate New Relic s/events with ServiceNow to create high-quality incidents with correct CI association, priority, enrichment, and routing.
  • Capture and deliver monitoring data that supports Operations DBA efficiency, historical analytics, root-cause analysis, and an Operations Scorecard.
  • Replace SCOM for SQL monitoring: perform map/gap analysis against existing SCOM rules to ensure equivalent or improved coverage, and support SCOM decommissioning.
  • Ingest only SQL-relevant SolarWinds/Nagios checks (CPU/memory, disk free, SQL service status) into the consolidated monitoring solution.
  • Define, document and enforce monitoring requirements, SLAs, and operational processes for each monitoring event.
  • Build, test, and validate logic, deduplication, escalation paths, and ServiceNow CI assignments; perform end-to-end system testing.
  • Monitor integration health, troubleshoot failures, and implement continuous improvements.
  • Produce runbooks, documentation, and handoff materials; participate in knowledge transfer and on-call rotations as needed.

Required Qualifications

  • 3 6+ years hands-on experience with New Relic (APM/Infrastructure/NRQL/dashboards/s) and practical experience monitoring SQL Server.
  • ServiceNow integration experience (Incident/CMDB, Flow Designer/Workflows, REST APIs, IntegrationHub or scripted integrations).
  • Solid SQL Server administration or developer background (performance metrics, services, storage, and common failure modes).
  • API/scripting skills (JavaScript, PowerShell, etc.) for integration, enrichment, and automation.
  • Experience performing requirements gathering, map/gap analysis, and documenting SLAs/processes.
  • Proven troubleshooting and testing skills able to validate accuracy and CI mapping in ServiceNow.
  • Strong collaboration and communication skills; able to work across infrastructure, DBA, and ServiceNow support teams.

Preferred Qualifications

  • Prior experience replacing or migrating from SCOM to a modern observability platform.
  • ServiceNow certifications and/or New Relic certifications.
  • Experience with CMDB models and Configuration Item mapping for databases.
  • Familiarity with SolarWinds/Nagios checks and methods to selectively migrate SQL-related metrics.

Project Context & Expectations

  • Scope: SQL platform only. Deliver comprehensive requirements, develop New Relic monitoring, integrate with ServiceNow, and support SCOM retirement.
  • Dependencies: All SQL servers must have New Relic agents installed/upgraded. Cooperation with DB, Linux, and other teams is required.
  • Risks: Partial New Relic coverage or inconsistent installations; reliance on other teams; resource availability.

Team & Collaboration

  • This role will collaborate closely with a Lead Systems Analyst (project lead/PM/testing) and may be paired with a second New Relic Engineer if needed to cover all required skills.

You will be expected to produce documentation, runbooks, and to support knowledge transfer to the Operations DBA team

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 501494924
  • Position Id: 8914227
  • Posted 17 hours ago
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