Job for Service Now Lead at Richmond VA (Need Visa Independent consultant)

Role: Service Now Lead

Location - Richmond VA- Day 1 onsite.

Type: Contract  

10 plus years’ experience required

Need Visa Independent consultant for this role

Core Responsibilities

1 Data Lifecycle Management

• Manage the end to end lifecycle of Configuration Items (CIs) across infrastructure, applications and services
• Oversee CI creation, discovery, relationship mapping, maintenance and retirement
• Ensure real time accuracy and completeness of CMDB data

2 Automation Integration

• Configure and manage ServiceNow Discovery and Service Mapping
• Integrate CMDB with monitoring, dependency mapping and update processes
• Develop and optimize discovery patterns and integration workflows

3 Data Governance

• Establish and enforce CMDB governance policies, standards and data models
• Define CI class structures, naming conventions and relationship standards
• Ensure elimination of duplicate, stale or inconsistent data
• Drive adherence to enterprise data quality frameworks

4 CMDB Health Compliance

• Monitor CMDB health dashboards covering:
  • Completeness
  • Correctness
  • Compliance
• Execute reconciliation and normalization jobs to align data across systems
• Identify discrepancies between discovered data and production repositories
• Drive continuous improvement initiatives for CMDB maturity

5 Reporting Analytics

• Develop custom CMDB dashboards, reports and KPIs for stakeholders
• Provide insights into infrastructure dependencies, service impact and risk exposure
• Support governance reporting inputs for decision making and audits
• Track and report CMDB health metrics and improvement trends

Key Requirements

1 Platform Expertise

• Hands on experience with ServiceNow CMDB
• Strong exposure to CMDB Discovery
• Service Mapping
• CMDB data model and CI relationships
• Experience in integrating CMDB with enterprise tools, monitoring, cloud and asset systems

2 Framework Domain Knowledge

• Strong understanding of IT Infrastructure, Cloud, On prem, Network and Applications
• Good knowledge of ITIL, ITSM best practices
• Experience across environments: Azure, AWS and Hybrid architectures preferred

3 Analytical Troubleshooting Skills

• Exposure to Cloud environments Azure, AWS and Hybrid architectures preferred
• Ability to troubleshoot:
  • Discovery issues
  • Integration failures
  • CI inconsistencies
• Experience in reading system logs, MID Server logs and debugging patterns
• Ability to write/modify scripts and discovery patterns

4 Governance Compliance Orientation

• Experience in maintaining CMDB governance frameworks
• Knowledge of data audits, compliance checks and reporting structures

5 Collaboration Delivery

• Work with cross functional teams:
  • CloudOps
  • DevOps
  • Infrastructure
  • Service Desk
• Collaborate with stakeholders to align CMDB with business and operational needs
• Support transformation programs involving ITOM and Observability platforms

Preferred Skills

• Experience in large enterprise CMDB implementations or transformation projects

Secondary Skills

• Understanding of IT Asset Management (ITAM) and its linkage with CMDB
• Exposure to Observability monitoring platforms:
  • Datadog
  • Splunk
  • Dynatrace etc.
• Basic knowledge of Cloud native services across Azure, AWS, VMs, Containers and Serverless
• Exposure to Agile delivery models and ServiceNow development lifecycle