Senior Product Owner

Title: Sr Product Owner

Location: San Francisco, CA

Duration: Full-time

Role Overview

We are seeking a high-Caliber Sr. Product Owner to join our Digital Enterprise Technology (DET) Customer Success Domain. This role is a strategic 50/50 hybrid position, splitting focus between Data Track Product Management and Help Tooling/Agentic Platform Product Ownership.

You will act as the bridge between ambitious business strategy and technical execution. You will be responsible for translating high-level visions into granular, actionable backlogs while driving platform adoption through data-driven insights and value-based narratives.

Key Responsibilities

1. Data Track & Product Marketing (50% Focus)

• Product Roadmap Support: Assist in defining and prioritizing the Salesforce product backlog, ensuring alignment with the client’s broader business goals and DET roadmap.
• PMM & Adoption Strategy: Develop internal "marketing" materials (one-pagers, release notes, and demo decks) to drive user adoption and communicate the "why" behind new features.
• Data-Driven Decision Making: Analyze platform usage metrics and business KPIs to identify friction points and opportunities for automation or optimization.
• Stakeholder Orchestration: Partner with data engineering team and downstream data stakeholders 
• Agile Execution: Work closely with engineering and Salesforce architect teams to ensure sprints are on track and UAT (User Acceptance Testing) meets the Definition of Ready.

2. Help Tooling & Agentic Platform PO (50% Focus)

• Agentic Capabilities: Collaborate with cross-functional teams to add "Agentic" capabilities (Help Agents/Agentforce) on various platforms as part of an M&A expansion strategy.
• Tactical Requirements: Translate high-level goals into epics, features, and user stories. Define clear acceptance criteria (ACs/BDDs) for the engineering team.
• Technical Leadership: Engaged in highly technical discussions with Engineering and Architecture teams; must be confident operating within technical documentation and complex tech stacks.
• Backlog Health: Maintain an orderly, audit-grade backlog state that allows for immutable logging and clear change history.
• Compliance & Operational Excellence: Manage the backlog to include security and privacy requirements; maintain required fields in LeanIX (LIX) factsheets to provide a holistic view of the technology landscape.

Requirements

Experience & Technical Skills

• Years of Experience: 5+ years of experience in Product Management or Product Ownership, ideally within a B2B SaaS environment.
• Salesforce Domain: 3+ years of experience with Salesforce implementations (Service Cloud or Salesforce Platform) in a technical capacity.
• Agentic Solutions: Familiarity with designing and implementing agentic solutions or AI-driven tooling.
• Data Fluency: Strong analytical skills with experience using tools (e.g., Excel, Tableau, or Salesforce Reports) to tell a story with data.
• Agile Mastery: Deep understanding of Agile Development methods and the ability to decompose complex requirements into a traceable, well-groomed backlog.
• Design Frameworks: Experience with the Jobs to be Done (JTBD) framework and user-centered design principles (Customer Journey Mapping, Process Modeling).

Professional Attributes

• The PMM Edge: Proven ability to synthesize complex technical features into simple, value-based narratives.
• Communication: Exceptional written and verbal communication skills; ability to manage up to leadership and shield the engineering team from distraction.
• Ambiguity Management: Proven ability to work in a highly ambiguous environment, managing high volumes of incoming requests (via Slack and other channels) without losing focus.
• Detail Oriented: Ability to be in the weeds of complex technical discussions while maintaining a strategic view of the program.

Bonus Points

• Certifications: Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certifications.
• Technical Depth: Familiarity with SQL, advanced data visualization tools, or Salesforce architecture components.
• System Integration: Experience in system integration, particularly with a focus on Customer Success/Support process integration.