Senior Product Owner

Hybrid in San Francisco, CA, US • Posted 22 hours ago • Updated 22 hours ago
Full Time
No Travel Required
Hybrid
$130,000 - $140,000/yr
Fitment

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Job Details

Skills

  • Analytical Skill
  • SaaS
  • Salesforce.com
  • Product Marketing
  • PMM
  • Data-Driven Decision Making
  • Data Track Product Management
  • B2B
  • Salesforce implementations
  • Service Cloud
  • Salesforce Platform

Summary


Title: Sr Product Owner

Location: San Francisco, CA

Duration: Full-time


Role Overview

We are seeking a high-Caliber Sr. Product Owner to join our Digital Enterprise Technology (DET) Customer Success Domain. This role is a strategic 50/50 hybrid position, splitting focus between Data Track Product Management and Help Tooling/Agentic Platform Product Ownership.

You will act as the bridge between ambitious business strategy and technical execution. You will be responsible for translating high-level visions into granular, actionable backlogs while driving platform adoption through data-driven insights and value-based narratives.

Key Responsibilities

1. Data Track & Product Marketing (50% Focus)

  • Product Roadmap Support: Assist in defining and prioritizing the Salesforce product backlog, ensuring alignment with the client’s broader business goals and DET roadmap.
  • PMM & Adoption Strategy: Develop internal "marketing" materials (one-pagers, release notes, and demo decks) to drive user adoption and communicate the "why" behind new features.
  • Data-Driven Decision Making: Analyze platform usage metrics and business KPIs to identify friction points and opportunities for automation or optimization.
  • Stakeholder Orchestration: Partner with data engineering team and downstream data stakeholders 
  • Agile Execution: Work closely with engineering and Salesforce architect teams to ensure sprints are on track and UAT (User Acceptance Testing) meets the Definition of Ready.

2. Help Tooling & Agentic Platform PO (50% Focus)

  • Agentic Capabilities: Collaborate with cross-functional teams to add "Agentic" capabilities (Help Agents/Agentforce) on various platforms as part of an M&A expansion strategy.
  • Tactical Requirements: Translate high-level goals into epics, features, and user stories. Define clear acceptance criteria (ACs/BDDs) for the engineering team.
  • Technical Leadership: Engaged in highly technical discussions with Engineering and Architecture teams; must be confident operating within technical documentation and complex tech stacks.
  • Backlog Health: Maintain an orderly, audit-grade backlog state that allows for immutable logging and clear change history.
  • Compliance & Operational Excellence: Manage the backlog to include security and privacy requirements; maintain required fields in LeanIX (LIX) factsheets to provide a holistic view of the technology landscape.

Requirements

Experience & Technical Skills

  • Years of Experience: 5+ years of experience in Product Management or Product Ownership, ideally within a B2B SaaS environment.
  • Salesforce Domain: 3+ years of experience with Salesforce implementations (Service Cloud or Salesforce Platform) in a technical capacity.
  • Agentic Solutions: Familiarity with designing and implementing agentic solutions or AI-driven tooling.
  • Data Fluency: Strong analytical skills with experience using tools (e.g., Excel, Tableau, or Salesforce Reports) to tell a story with data.
  • Agile Mastery: Deep understanding of Agile Development methods and the ability to decompose complex requirements into a traceable, well-groomed backlog.
  • Design Frameworks: Experience with the Jobs to be Done (JTBD) framework and user-centered design principles (Customer Journey Mapping, Process Modeling).

Professional Attributes

  • The PMM Edge: Proven ability to synthesize complex technical features into simple, value-based narratives.
  • Communication: Exceptional written and verbal communication skills; ability to manage up to leadership and shield the engineering team from distraction.
  • Ambiguity Management: Proven ability to work in a highly ambiguous environment, managing high volumes of incoming requests (via Slack and other channels) without losing focus.
  • Detail Oriented: Ability to be in the weeds of complex technical discussions while maintaining a strategic view of the program.

Bonus Points

  • Certifications: Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certifications.
  • Technical Depth: Familiarity with SQL, advanced data visualization tools, or Salesforce architecture components.
  • System Integration: Experience in system integration, particularly with a focus on Customer Success/Support process integration.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90805586
  • Position Id: 8929482
  • Posted 22 hours ago
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