IT Asset Management Analyst (ServiceNow Required)

Location: On-site in Sugar Land, TX (Mon–Thurs)
 

Company Overview

At The Intersect Group, we partner with organizations that are deeply committed to operational excellence and long-term innovation within the facilities and infrastructure services industry. Our client operates at a global scale, delivering integrated technical and engineering solutions that support complex environments across commercial, industrial, and mission-critical sectors. Their values center around reliability, safety, customer commitment, and continuous improvement—creating an environment where technology and process optimization play a key role in organizational success.

Role Summary

We are seeking an IT Asset Management Analyst with strong hands-on ServiceNow experience to support a rapidly growing IT Operations function. In this role, you will ensure accurate lifecycle management of IT hardware, software, and licensing while driving data consistency, compliance, and cost optimization.

Working closely with cross-functional teams, you will enhance asset visibility, streamline processes, and support automation initiatives driven by ServiceNow ITAM. Your work will directly improve operational efficiency and asset governance across the enterprise.

In this role, you will:
You will manage the complete lifecycle of IT assets, maintain data integrity within ServiceNow, and support the optimization of asset management processes. You will also contribute to reporting, auditing, and automation initiatives that strengthen asset oversight and alignment with enterprise standards.

Key Responsibilities

• Manage end-to-end IT asset lifecycle activities, including acquisition, deployment, tracking, maintenance, and decommissioning.
• Administer and enhance the ServiceNow ITAM module, including configuration updates and workflow improvements.
• Maintain high-quality asset data within ServiceNow through audits, validation processes, and reconciliation activities.
• Partner with procurement, finance, and IT teams to optimize spend, support budgeting, and ensure compliance.
• Build and maintain dashboards, KPIs, and reports within ServiceNow to support analytics and decision-making.
• Conduct physical and digital asset audits to ensure accurate tracking and documentation.
• Identify opportunities to automate asset processes within ServiceNow to reduce manual work.
• Support Software Asset Management (SAM) efforts, including license usage tracking, renewals, and compliance oversight.
• Ensure alignment between IT asset processes, CMDB best practices, and IT service workflows.
• Create documentation and deliver training on asset processes and ServiceNow functionality.

Key Requirements

• 5+ years of IT Asset Management experience, including 2+ years of hands-on ServiceNow ITAM work.
• Bachelor''s degree in Information Technology, Business Administration, or a related field.
• Expertise in asset lifecycle management, software licensing, procurement workflows, and cost optimization.
• Proficiency with ServiceNow ITAM and CMDB modules, including configuration, reporting, and data administration.
• Strong experience creating dashboards and analytics using ServiceNow Performance Analytics or native reporting tools.
• Working knowledge of ITIL processes related to IT asset and configuration management.
• Exceptional attention to detail, data accuracy, and documentation discipline.

Preferred Skills

• ServiceNow certifications (CSA, CIS–ITAM).
• Experience with software licensing models (Microsoft, Adobe, Oracle, etc.) and SAM tools.
• ITIL Foundation certification or similar training.
• Ability to write or troubleshoot JavaScript within ServiceNow (automation, UI policies, scripts).
• Strong communication and collaboration skills across technical and non-technical teams.

Key Competencies

• Analytical Thinking – Ability to interpret asset data and provide insights.
• Attention to Detail – Ensures accuracy and consistency in all asset-related records.
• Communication – Clearly conveys information to stakeholders at all levels.
• Problem Solving – Identifies inefficiencies and proposes scalable solutions.

Call to Action

If you are an experienced IT Asset Management professional ready to contribute to a growing, high-impact technology environment, we’d love to connect. Please apply with your resume and best contact information to be considered for this opportunity.