Help Desk Specialist

• Posted 10 hours ago • Updated 10 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk
  • Information Technology
  • Laptop
  • Printers
  • Computer Hardware
  • Computer Networking
  • Microsoft Windows
  • Operating Systems
  • Microsoft Office
  • Analytical Skill
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Attention To Detail
  • Multitasking
  • PASS
  • CompTIA
  • Network+
  • Customer Service

Summary

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.

Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.

Troubleshoot problems with hardware, software, networking, and other related technologies.

Document, track, and monitor problems to ensure timely resolution.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. citizenship is required.

A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.

Thorough knowledge of Windows operating systems and Microsoft Office.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Attention to detail and the ability to accurately document technical issues.

Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.

Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

CompTIA Network+ Certification

Customer service experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 24743661
  • Posted 10 hours ago
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