Responsibilities · Design, implement, and maintain Salesforce Data Cloud architecture and customer data models. · Build and manage data ingestion pipelines from multiple enterprise systems, including CRM, claims, enrollment, web, mobile, and third-party data sources. · Configure Data Streams, Data Model Objects (DMOs), Data Lake Objects (DLOs), Calculated Insights, and Identity Resolution rules. · Implement unified customer profiles and customer 360 capabilities across enterprise systems. · Develop audience segmentation strategies and activation frameworks for personalized customer experiences. · Configure consent management and customer data governance solutions. · Monitor and optimize Data Cloud performance, scalability, and data quality. · Design and implement Marketing Cloud solutions including Journey Builder, Email Studio, Automation Studio, Mobile Studio, and Audience Builder. · Develop personalized customer engagement campaigns using Data Cloud audiences. · Configure and maintain automated customer journeys and real-time activation use cases. · Integrate Marketing Cloud with Salesforce Data Cloud, CRM systems, and external platforms. · Support campaign analytics, customer engagement reporting, and attribution models. |