Deskside Support

Windows 11 PC Support Technician -Deskside

Location: Washington, DC area (Hospital environment)
Duration: Long-term (5-year project)
Experience Level: Entry-Level to Mid-Level
Transportation: Metro to avoid paying for parking

Why This Role?

This is a long-term, stable opportunity to grow your IT career while supporting a fast-paced, mission-driven healthcare environment. You'll be hands-on, on-site, and making a real impact by ensuring critical technology stays up and running for healthcare professionals.
You'll work with the largest managed infrastructure services company in the world, supporting large-scale healthcare and administrative facilities throughout the Washington, DC area.
If you're looking for career stability, enterprise IT exposure, and real-world technical experience, this role is an excellent next step.

Schedule

• Monday-Friday: 8:00 AM - 5:30 PM
• Alternating Saturdays: 8:00 AM - 5:30 PM
  • (When you work Saturday, you'll have Monday off)
• Note: As this is a new contract, some flexibility with hours and locations is expected.

What You'll Be Doing

As a Deskside Support Technician, you'll provide hands-on, customer-facing IT support in a healthcare setting:

• Resolve incidents and service requests (software break/fix)
• Perform IMAC work (Installs, Moves, Adds, Changes)
• Support PC refreshes and hardware upgrades
• Troubleshoot and support peripherals, including:
  • Paper and ID scanners
  • Barcode scanners
  • Credit card readers
  • Label printers
  • Signature pads
  • Dragon dictation microphones
  • RFID readers
• Provide support at Tech Walk-Up Bars
• Document work and updates in ServiceNow
• Use remote support tools (e.g., LogMeIn) when applicable

Required Skills & Experience

• 6+ months of Windows 11 support
• 6+ months of deskside support, PC refresh, or IMAC experience
• (Geek Squad or retail IT experience is welcome)
• Strong customer service and communication skills
• Basic experience with Active Directory
• Experience supporting Windows OS and Microsoft Office
• Comfortable working in a hospital or clinical environment
• Must be fully vaccinated or willing to comply

Nice-to-Have (Not Required)

• Experience supporting IT in a healthcare setting
• ServiceNow experience (especially ticket documentation)
• Familiarity with remote support tools
• Prior enterprise or field support experience

What Makes You Successful Here

• You're dependable, professional, and user-focused
• You enjoy being on-site and interacting with end users
• You can troubleshoot independently while collaborating with a team
• You're flexible and adaptable in a growing environment

Career Value & Growth

• Long-term project stability with a global technology leader
• Hands-on exposure to enterprise IT environments
• Real-world experience supporting critical healthcare operations
• Strong foundation for future roles in IT Support, Systems Administration, or Healthcare IT

Job Type & Location
This is a Contract position based out of Washington, DC.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.