Workday Level 1 Helpdesk Support Analyst,Denver,CO,Onsite

Denver, CO, US • Posted 2 days ago • Updated 2 days ago
Contract W2
Contract Corp To Corp
Contract Independent
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • ERP
  • HCM
  • Payroll

Summary

Experience providing Level 1 helpdesk, call center, or end-user application support

Strong customer service and communication skills

Ability to work in a fast-paced, high-volume support environment

Experience logging and managing tickets in a structured support process

Ability to triage issues effectively and escalate appropriately

Comfort assisting users with system navigation, access, and general business process questions

Ability to work onsite full time during the support period

Prior Workday end-user support experience

Experience supporting ERP, HCM, Payroll, or HR systems in a go-live or hypercare environment

Experience supporting public sector, education, or large employee populations

Familiarity with common post-go-live issues such as access, approvals, payroll questions, and transaction support

Experience working closely with functional and technical teams during stabilization periods

Consistent onsite Level 1 support coverage during go-live through hypercare expiration

Timely intake, logging, and triage of user issues and requests

High-quality user communication and frontline issue support

Clear and accurate escalation of unresolved issues to downstream support teams

Trend visibility into recurring user issues and common support themes during stabilization

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114195
  • Position Id: 9010013
  • Posted 2 days ago
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Sandhya Rani Pirisingila

Sandhya Rani Pirisingila

ERPA Recruiter @ ERPA
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