Technical Support Analyst

Technology Support Analyst - Contract - Vienna, VA/Hybrid - $30.00 - $34.60/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technology Support Analyst in Vienna, VA/Hybrid.

Role Description

We are seeking a Technology Support Analyst to provide frontline support for enterprise HR systems and business applications. This role focuses on production support, issue triage, and coordination of standard, repeatable support activities to ensure system stability and a seamless user experience.

Serve as the first point of contact for technology-related support requests and incidents
Manage intake of requests and perform initial triage, categorization and prioritization of tickets and ensure complete and accurate documentation
Monitor support queues and intake channels to ensure timely response
Resolve low-risk, standard, repeatable issues using established procedures and knowledge base articles.
Coordinate routine system updates and maintain an up-to-date calendar of releases and maintenance activities.
Perform basic system validations, data checks, and post-release verification activities.
Identify recuring issues and recommend improvements to reduce manual effort and repeat incidents.
Perform basic reporting on intake and progress metrics to identify trends and insights for improvement opportunities.
Maintain and update reference materials and support documentation

SKILLS & REQUIREMENTS

3-5 years of hands-on operational support experience in a production support environment. Experience with Oracle HCM and/or Service Now is preferred.
Familiarity with Incident and Request Management concepts
Basic understanding of ticketing systems (ie. ServiceNow, Azure DevOps, etc.)
Strong organizational and prioritization skills
Excellent communication and customer service skills
Ability to follow defined processes and work independently within established guidelines.
3-5 years support
Oracle HCM or ServiceNow
Ticketing systems exp (ADO preferred)
Excellent comms skills

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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