Engagement: Contract (6 months)
Location: On-site 3 days/week at HQ – Vienna, VA Preferred; or Full Remote
Team: HR Technology (People Operations & Service Delivery) Engagement: Contract (6 months) Location: On-site 3 days/week at HQ – Vienna, VA Preferred; or Full Remote We are seeking a Technology Support Analyst to provide frontline support for enterprise HR systems and business applications. This role focuses on production support, issue triage, and coordination of standard, repeatable support activities to ensure system stability and a seamless user experience. Key Responsibilities:
- Serve as the first point of contact for technology-related support requests and incidents
- Manage intake of requests and perform initial triage, categorization and prioritization of tickets and ensure complete and accurate documentation
- Monitor support queues and intake channels to ensure timely response
- Resolve low-risk, standard, repeatable issues using established procedures and knowledge base articles.
- Coordinate routine system updates and maintain an up-to-date calendar of releases and maintenance activities.
- Perform basic system validations, data checks, and post-release verification activities.
- Identify recuring issues and recommend improvements to reduce manual effort and repeat incidents.
- Perform basic reporting on intake and progress metrics to identify trends and insights for improvement opportunities.
- Maintain and update reference materials and support documentation Qualifications:
- 3-5 years of hands-on operational support experience in a production support environment. Experience with Oracle HCM and/or Service Now is preferred.
- Familiarity with Incident and Request Management concepts
- Basic understanding of ticketing systems (ie. ServiceNow, Azure DevOps, etc.)
- Strong organizational and prioritization skills
- Excellent communication and customer service skills
- Ability to follow defined processes and work independently within established guidelines.
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- …and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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